![Andy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy W.")
AW

Andy W.

Senior Information Technology Manager

Small-Business (50 or fewer emp.)

10/28/2021

"Great ITSM Tool"

4/5

What do you like best about SymphonyAI IT Service Management?

Easy to use when submitting Incident and Request service. I'm leveraging a lot of the templates, which shorten the time for ticket submission. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

License and yearly renewal cost quite expensive. Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

I'm using this to support a bank customer for my call center agent. We can use the incident ticket to create a knowledge base. Review collected by and hosted on G2.com.

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 ![SymphonyAI IT Service Management](https://play.vidyard.com/iJKPAu6ktWeTC8NBYJ9iPs.jpg "SymphonyAI IT Service Management")

Rating Updated (11/9/2021)
Validated ReviewerIncentivizedSource: G2 invite

See what 66 reviewers think of SymphonyAI IT Service Management

4.6 out of 5 · Verified reviews from real users

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