I really like how Swell fits our local business needs in Hong Kong. It's super easy to send automated review and feedback requests via email and SMS, which has really boosted our response rate from local customers. I love that it centralizes all our reviews, especially Google reviews, in one dashboard, making it critical for local visibility in Hong Kong. The ability to quickly respond to both positive and negative reviews helps us maintain a strong online reputation. The automated process saves our team hours every week, allowing us to focus on serving customers instead of chasing feedback. The centralized dashboard makes it easy for us to track trends in satisfaction over time. Additionally, I find the platform reliable and responsive for local Hong Kong usage, with quick loading times and a simple dashboard that requires no training for the team. Finally, the initial setup of Swell was really straightforward and simple for our team. Review collected by and hosted on G2.com.

First, native Chinese language support could be more polished. The interface and some templates are mostly in English, so we have to manually adjust and customize everything for Chinese-speaking customers in Hong Kong. It would be much more efficient to have fully built-out, professional Chinese templates and a complete Chinese UI. Second, it doesn’t integrate as smoothly with popular Hong Kong local platforms—like local directories or social media platforms widely used here. We mainly manage Google reviews, which works fine, but support for more local channels would make it far more valuable. Review collected by and hosted on G2.com.