G2

Nand K.

HR Manager

Enterprise (> 1000 emp.)

7/9/2025

"Recommended swell"

5/5

What do you like best about Swell?

The platform makes it incredibly easy to use which saves time and ensures consistent engagement with customers. I also appreciate how Swell integrates with existing systems and presents analytics in a clear, actionable way. It's user-friendly for both staff and clients, which increases adoption and results.” Review collected by and hosted on G2.com.

What do you dislike about Swell?

One area where Swell could improve is in its reporting and analytics dashboard. While the core metrics are helpful, having more customizable reporting options or deeper insights into trends over time would make it even more valuable. Additionally, occasional delays in notifications or syncing with third-party platforms can be inconvenient, though not frequent. Overall, these are minor issues compared to the benefits the platform provides Review collected by and hosted on G2.com.

What problems is Swell solving and how is that benefiting you?

managing online reputation efficiently. Before using Swell, collecting reviews was time-consuming and often inconsistent. With Swell’s automated review requests and easy-to-use platform, we get timely, verified feedback that helps improve our services and build trust with new customers. This has led to increased customer engagement, better visibility online, and ultimately, growth in our business. Review collected by and hosted on G2.com.