G2

Verified User in Consumer Services

Enterprise (> 1000 emp.)

7/30/2019

"Augment CXM Digital CA Agent Review"

5/5

What do you like best about Sutherland Agent Success?

What I like best about Augment are the customized macros we're able to do inside of Bold chat. They cut down on typing and allow me to respond to customers quickly and more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Sutherland Agent Success?

What I don't like about Augment is how it loads weird and I have to shuffle through the save button to get my macros to work sometimes Review collected by and hosted on G2.com.

Recommendations to others considering Sutherland Agent Success:

The Augment team is always working on improving their own infrastructure items and always providing swift updates. Review collected by and hosted on G2.com.

What problems is Sutherland Agent Success solving and how is that benefiting you?

The main issue that Augment solves is time consumption with quick responses. The custom macros we're allowed to do make it fun to use, easy to use, and helps those who use it manage their responses to customers in an efficient manner. Review collected by and hosted on G2.com.