![Ramin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramin E.")
RE

Ramin E.

Team Lead Marketing Communications

Mid-Market (51-1000 emp.)

7/22/2026

"User-Friendly with Strong Analytics, Some Licensing Frustrations"

4.5/5

What do you like best about SurveyMonkey?

I use SurveyMonkey to conduct NPS studies for customer satisfaction, and it records this in a systematic way. I like how the platform displays results in bar charts, making it visually appealing. I've been using it since 2018, and it was my first tool of choice. Designing surveys with SurveyMonkey is something I enjoy, especially because the platform handles the mathematics of counting averages and presents the data in a good visual format. Setting up SurveyMonkey was easy, and I find it quite user-friendly. Review collected by and hosted on G2.com.

What do you dislike about SurveyMonkey?

I don't like the fact that if I have more than one laptop, the license is linked so strongly to one end user device. I mean, I have several end user devices when at work—one in my home office—and I would want to just have my user account as a committed account and not have to go through registering devices over and over again. Review collected by and hosted on G2.com.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey helps me conduct customer satisfaction surveys effectively, displaying results in a systematic way with visually appealing bar charts, and it calculates averages for me. Review collected by and hosted on G2.com.

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Rating Updated (7/27/2026)
Current UserValidated ReviewerSource: G2 invite on behalf of seller

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4.4 out of 5 · Verified reviews from real users

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