I needed full EDI without hiring an EDI person, and Surpass Solutions got us there. We were live about 30 to 45 days after signing, and most of the wait was on DoorDash’s SPS partner. The JSON API let me connect Surpass Solutions directly to our own system instead of entering documents in a portal. Purchase orders come in automatically, and we send back acknowledgements, advanced ship notices, and invoices. Deductions and remittances land in the same place, and DoorDash payments match our invoices without anyone retyping them. Orders flow through packing and shipping and back out as invoices without double entry. It saves us hours every week and helps close the gap between an order coming in and getting paid. The team was responsive and patient while we tested everything end to end, and they gave us straight answers quickly when something didn’t line up. They also set us up with a Slack channel, and whenever we had a question, they were right there with an answer. The connection to EDI was quick, without months of development. Switching also saved us about $2,000 a month, and I could integrate with our own ERP instead of using a third-party portal. The initial setup was pretty easy for me because I do our in house programming. Review collected by and hosted on G2.com.

I didn’t have many issues. The specs for less common documents, like remittances and deductions, came later than the core order-to-invoice set, so we built those last. More detail up front on the exact message formats would have saved us some back-and-forth during testing, though it was still pretty quick. Review collected by and hosted on G2.com.