Alerts with regards to Sentiment Analysis. Able to find relevant information regarding support while the tickets are ongoing. This makes us easy to handle and keep the retention of customers. Seamless Integrations and fast sync helps keep us up to date. The UI is also pretty intuitive. It saves a lot of time in digging in tickets instead creates a summary of ticket to give is better enhanced expereince. Review collected by and hosted on G2.com.

Sometimes there are delays in syncs from our support ticket system due to which it delays the alerts in turn delay in handling the tickets. Review collected by and hosted on G2.com.