G2

Dipak S.

Cloud Infrastructure Manager

Small-Business (50 or fewer emp.)

8/25/2026

"Hassle-Free Infrastructure with Responsive Support"

4.5/5

What do you like best about Summit Managed Infrastructure?

Not having to worry about every little infrastructure item is the biggest plus for me. Monitoring, backups, patching and routine maintenance all get taken care of. Their support has been responsive as well if we've had an issue. Although most of the time they answer quickly. Review collected by and hosted on G2.com.

What do you dislike about Summit Managed Infrastructure?

Communication can be improved when you have an issue. Sometimes we can get it resolved but I still want a little more information on what occurred and what was done. Also some support requests take longer than I would like. Review collected by and hosted on G2.com.

What problems is Summit Managed Infrastructure solving and how is that benefiting you?

Really it allows us to keep the cloud infrastructure running without stressing our internal team. We don't have to spend as much time working on maintenance and small tech issues. We can focus more on security, performance and planning. That is probably the biggest value for us. Review collected by and hosted on G2.com.

Response from Jamie Pechak of Summit Managed Infrastructure

edit

Dipak, thanks for the review! We're glad day-to-day monitoring, backups, and patching are less noisy now. Re: communication, that's a fair point. While getting something fixed quickly is a priority, explaining what happened is important, too. I shared your feedback with the team and we're looking into it. More to come. Thank you again for your review!