I have since had to work with support for a few cases where we needed help related to storage reduction and the support team are fantastic. I got really great responses for what was quite an odd request related to one of our custom modules. So you can rest assured that if you adopt Sugar: its way more than what you traditionally think of as a CRM - hence their change to SugarAI! From an admin perspective you can do a huge amount of things to tweak the system to your bespoke prcesses, though from my experience I'd try to bend what you do now to match the system - later, you will thank yourself!

Then after all that you can be assured of world class support whenever you need it, and whatever you need it for. Review collected by and hosted on G2.com.

We have had one case where our internal developer was fixing a bug in the UI that support told us was our customisations... but he discoevered a core file changed that broke not onlu customisations but also standard out of the box fields. So it was actaully an easy fix, just very hard to identify that cause. They have since updated their documentation related to TinyMCE and the files to be referenced. While I do clearly highly rate their support team I would like to see bug fixes fixed faster, especially where its a standard feature. So that more of a dev resource and priorities improvement I would like to see. Nothing show stopping, just those littel things that make you go 'grrr, when is that gonna actually be fixed'. Review collected by and hosted on G2.com.