G2

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

10/17/2023

"Modern 3PL for Small-Medium Business Needs"

4/5

What do you like best about Stord?

Stord's customer service has vastly improved over the last year. Through the revamped ticket system, we are able to keep our requests organized and we receive timely responses from the various team members.

I also think Stord's dashboard is easy to use and navigate. Simply searching up an order or an item will bring you directly to that page and all information is consolidated in that one location. Review collected by and hosted on G2.com.

What do you dislike about Stord?

There needs to be better guardrails around inventory adjustments and notifying customers. We've seen large inventory adjustments that don't get caught until the team is actually going in and reconciling the end of month. Additionally, Stord could use with additional fields when it comes to denoting why an inventory adjustment was made or why something was placed into "Locked" status.

Stord could also use some work around closing out inbound receipts in a more timely manner. We are in the platform every day and will see something get delivered but not be received on until several days (sometimes weeks) later. Review collected by and hosted on G2.com.

What problems is Stord solving and how is that benefiting you?

Stord is solving the problem of inventory management for a remote company. We are using 3 of Stord's warehouses with users all across the country but with the click of a button, are able to see all of our inventory as well as inbound / outbound orders we have in the system. We are able to use Stord's reporting to drill down to a daily view of our inventory which is crucial for our end of month reporting as well. Review collected by and hosted on G2.com.