Once it’s set up, it’s very straightforward to use. The customer support is excellent; we usually get a response within an hour, and it’s not just a link to a knowledge base. I use it every day, and the interface feels very intuitive—I can find what I need right away, and when necessary, it’s easy to dig into more details. And now after a few version changes it is even better. Performance has increased with some bug fixes, more integrations have dropped, and the AI Robbi addition has been awesome! Review collected by and hosted on G2.com.

My main issue was the setup process. Even though the knowledge base includes a lot of information, it can be a bit hard to navigate at times. There are definitely sections where, if you miss a step or overlook a detail, you can end up stuck and unsure what to do next. Review collected by and hosted on G2.com.