G2

Verified User in Automotive

Enterprise (> 1000 emp.)

6/22/2021

"7 years of experience in SSI and customer experience of Eroz Singh founds SSI as the key tool"

5/5

What do you like best about SSI?

It helps in understanding the customer experience and repeat purchase/services. Best part is SSI if effectively used will help to improve the experiences on various parameters, thus can be used as an important tool for growing the experience. Review collected by and hosted on G2.com.

What do you dislike about SSI?

SSI does not guarantee increased sales success. Major downside is the negative results which arise from the SSI tool if used casually or ineffectively i.e calling customers rudely and asking for feedback. Also another downside is results can vary if customers are not in good mood at that particular time. Review collected by and hosted on G2.com.

Recommendations to others considering SSI:

People must use SSI tool immediately after customer experience is made. The more the delay the more can be variations in the results Review collected by and hosted on G2.com.

What problems is SSI solving and how is that benefiting you?

Real time customer experience n+1 days after delivery of product or services. Problems like score of networks and channel partners in comparison with national average score. Finding out issues and dissatisfaction of customers on a specific parameter like customer was not offered car parking, free wifi, delivery of car took lot of time and Water/snacks offerings at the showrooms. Review collected by and hosted on G2.com.