G2

MM

Marcel M.

Sales Group Supervisor

Mid-Market (51-1000 emp.)

3/5/2026

"Exceptional Real-Time Guidance with an Easy, Customizable Experience"

5/5

What do you like best about SQM CX Quality™?

This software aims to deliver a high-quality experience, and I really appreciate the real-time feedback. It provides useful, meaningful input during calls, and the screen is customizable to fit my preferences. The performance has been exceptional, especially when it comes to offering real-time guidance. Overall, I love how easy it is to use and the range of options it includes. Review collected by and hosted on G2.com.

What do you dislike about SQM CX Quality™?

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

Response from SQM Group of SQM CX Quality™

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Dear Marcel,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,

SQM’s Team