G2

Mayhew T.

Sales Manager

Mid-Market (51-1000 emp.)

2/27/2026

"Intuitive, Seamless Integration, and Feature-Rich Quality Control"

5/5

What do you like best about SQM CX Quality™?

The platform is very intuitive, so it’s easy to navigate for both analysts and quality assurance agents without needing extensive training. It emphasizes accuracy and clarity in customer service quality control, which I really value. I also appreciate how seamlessly it integrates with existing tools, making onboarding and setup much simpler. Review collected by and hosted on G2.com.

What do you dislike about SQM CX Quality™?

I honestly have nothing bad to say. Their customer service makes it incredibly easy to clear up any doubts or questions. On top of that, I really appreciate the wide range of features—everything from customizable dashboards and detailed reports to compliance tracking and performance analysis. Review collected by and hosted on G2.com.

What problems is SQM CX Quality™ solving and how is that benefiting you?

It has become one of the most valuable tools in my workflow. We use it frequently as part of our daily quality control process, and it always helps us with our monitoring and tracking tasks. It allows me to focus on training, process improvement, and enhancing the customer experience across the entire team. Review collected by and hosted on G2.com.

Response from SQM Group of SQM CX Quality™

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Dear Mayhew,

Thank you for your detailed review of our mySQM™ - Customer Service QA Software. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

We’re grateful that we had the opportunity to serve you.

Sincerely,

SQM’s Team