The visual playbook editor makes designing complex incident response workflows intuitive while still allowing custom Python scripts when we need deeper customization. Having hundreds of pre-built integrations lets us instantly connect our SIEM, firewalls, and EDR tools to automate repetitive containment steps and drastically cut down our MTTR. Review collected by and hosted on G2.com.

The initial setup and licensing costs are quite steep, and there is a noticeably sharp learning curve for junior analysts when mastering custom playbooks. Debugging complex, multi-action workflows can also feel clunky, as the troubleshooting logs and error reporting aren't always clear when a specific third-party API call fails. Review collected by and hosted on G2.com.