--- title: Splashtop Remote Support Reviews meta_title: 'Splashtop Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 265 reviews by the users' company size, role or industry to find out how Splashtop Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 265 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Splashtop Remote Support Reviews **Vendor:** Splashtop Inc. **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 265 ## About Splashtop Remote Support Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support ## Splashtop Remote Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of Splashtop Remote Support, praising its quick setup and fast session start. (56 reviews) - Users commend the **fast and reliable remote access** of Splashtop Remote Support, enhancing their ability to troubleshoot effectively. (47 reviews) - Users value the **fast and reliable remote access** of Splashtop Remote Support, enhancing real-time troubleshooting and support efficiency. (29 reviews) - Users love the **simple setup** of Splashtop Remote Support, making daily remote assistance quick and effortless. (25 reviews) - Users commend the **reliability** of Splashtop Remote Support, enabling swift client sessions and efficient issue resolution. (24 reviews) - Users love the **simple remote connection** with Splashtop Remote Support, enhancing support efficiency across various sites. (23 reviews) - Setup Ease (23 reviews) - Easy Access (22 reviews) - Easy Setup (19 reviews) - Easy Installation (14 reviews) **What users dislike:** - Users experience occasional **remote access issues** due to program conflicts and screen display problems, which can be frustrating. (15 reviews) - Users desire **missing features** like monitoring tools and advanced capabilities in Splashtop Remote Support's basic package. (9 reviews) - Users face **access issues** with Splashtop, including conflicts with programs and occasional connection failures. (8 reviews) - Users experience **connectivity issues** with Splashtop Remote Support, particularly with version compatibility and waking client computers. (8 reviews) - Users often face **login issues** related to connectivity and authorization, disrupting their use of Splashtop Remote Support. (7 reviews) - Users express frustration with **limited functionality** , particularly with account restrictions on remote computers. (6 reviews) - Complex Setup (5 reviews) - Expensive (5 reviews) - Installation Issues (5 reviews) - Multi-Monitor Support (5 reviews) ## Splashtop Remote Support Reviews ### 1. Affordable, Feature-Rich Splashtop with Support That Listens **Rating:** 5.0/5.0 stars **Reviewed by:** Randall C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Splashtop Remote Support?** Cost! Features! Support! My last system was very costly and Splashtop is much more affordable and supports more computers. The features are great and growing. Third party path management apps is growing. Support works with me on issues and implementing suggestions to make the system better! **What do you dislike about Splashtop Remote Support?** I have some ideas that would be great but it is not a dislike. I have a list of Scripts and Task that would be great to be able to choose several of the to run instead of one at a time. Again a suggestion but not a dislike. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remembering password in the browser so I don't have to enter it again and again. Also an issue where pushing out a file via scripts and the file requires logging in as admin to use it. They told me how to change rights on the folder as a quick patch and are actively working to change this in th system to not have this issue. **Official Response from Sakima Ng:** > Hello Randall, We are thrilled to hear that our cost-effectiveness, growing feature set, and support team have provided a great experience for you. Your insights drive our continuous improvement, and we look forward to delivering even more features that make managing your computers efficient and affordable. Thank you for your feedback and for choosing Splashtop ### 2. Reliable, Secure Remote Access That Feels Like You’re There **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler V. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Splashtop Remote Support?** What I love most is how reliable it is for the price. There is nothing worse than lagging when you’re trying to fix a problem on someone else's screen, and Splashtop genuinely feels like you’re sitting right in front of the actual computer. The file transfer and chat functions are seamless, and it doesn't try to be a million different things. It just focuses on being a really great, secure remote tool. **What do you dislike about Splashtop Remote Support?** If I have to nitpick, the user interface can feel a bit dated compared to some of the newer SaaS tools on the market. It’s totally functional and easy to navigate, but it just doesn't look as modern as it could. I'd also love to see built-in ticketing integrations. **What problems is Splashtop Remote Support solving and how is that benefiting you?** With so many people working remotely now, keeping track of device security across different home networks is a massive headache. Splashtop gives us a secure, encrypted way to monitor and access those machines without compromising privacy. The benefit to me is pure peace of mind, knowing we have robust logging, dual-purpose authentication, and reliable access without leaving our network vulnerable. **Official Response from Sakima Ng:** > Hello Tyler, Thank you for sharing your experience with Splashtop. Ensuring a secure and highly responsive connection at an affordable price is our main priority, and your recognition of that focus means a lot to us. Your feedback is invaluable to us and we're glad to hear that many of Splashtop's features meet your expectations. As for our user interface, your insights are noted and will be taken into consideration as we strive to create an easy-to-use product while keeping up with a modern aesthetic. Thank you for choosing Splashtop. ### 3. Reliable Remote Support with Minor Speed Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Hani E. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Splashtop Remote Support?** I like that Splashtop Remote Support basically works as advertised and is a reliable remote access service. It has been a solid remote support product, despite having a few issues over the years. I especially appreciate that I can connect and just view the session while assisting the client over a Teams call or a phone call. This approach allows me to guide the client, helping them learn from the remote session instead of me just taking control and doing it for them. I also found the installation and deployment pretty simple overall, despite some issues with older operating systems. Additionally, the pricing aspect is much better compared to other products I've used in the past, which made it a main reason for switching to Splashtop. **What do you dislike about Splashtop Remote Support?** The remote access speed can be lagging at times. I've noticed instability at times with the remote session. Sometimes it's due to the Internet connection, but other times, I can't explain why the session is lagging. Also, the Splashtop streamer product that actually runs on the remote machine can consume a significant amount of CPU while I'm actively connected to the system. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop Remote Support helps me support client applications and hardware remotely, guiding them through solutions to enhance learning. It's reliable for remote access, letting me assist clients effectively while on calls. It works as advertised for their remote office locations. **Official Response from Sakima Ng:** > Hello Hani, We appreciate you taking the time to share your thoughts on Splashtop. We take your notes regarding connection instability and high CPU usage from the streamer product seriously. Your feedback is invaluable to us and will help us improve our product. Thank you for choosing Splashtop as your reliable tool for remote support, and we look forward to continuously improving the performance of your sessions. ### 4. Fast, Secure 4K Remote Support with Smooth Unattended Access **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan D. | Technology Officer, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Splashtop Remote Support?** Splashtop Remote Support is widely praised for its high-performance technology, delivering 4K resolution and 60fps streaming with low latency, which makes remote troubleshooting feel almost like being physically present. It also stands out for its versatility, thanks to strong cross-platform compatibility and "unattended access," letting you manage and patch devices across Windows, Mac, and Android without requiring an end user to be there. In addition, it offers enterprise-grade security with AES 256-bit encryption and multi-factor authentication, helping ensure a safe, reliable connection when managing sensitive infrastructure. I love its fast connectivity & ease of use interface design. **What do you dislike about Splashtop Remote Support?** Splashtop Remote Support often lacks robust reporting and automation capabilities, which can feel insufficient for IT teams that need deeper, self-healing workflows or more detailed insights into technician performance. A few times, the drag-and-drop file transfer hasn’t worked for me, and that can slow things down. Additionally, many advanced governance features—such as granular permission controls and SSO integration—are gated behind expensive higher-tier plans, which makes the platform feel less cost-effective as an organization scales. **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop Remote Support addresses the problem of laggy remote sessions by delivering a high-performance, low-latency visual experience that genuinely feels like you’re sitting at the machine. Compared with Pulseway’s more complex, RMM-first approach, Splashtop provides a more affordable and streamlined setup that stays focused on seamless unattended access and strong multi-monitor support. For me, that translates into less time wasted on “click-heavy” troubleshooting and a more intuitive interface for straightforward, direct remote assistance. **Official Response from Sakima Ng:** > Hello Pawan, We appreciate you taking the time to share your positive review on Splashtop. Providing robust, enterprise-grade security alongside high-performance connectivity is a top priority for us, so your positive feedback on these core capabilities is greatly valued. Your constructive observations regarding the needs of scaling IT teams have been noted and will further assist us in improving our product. Thank you for being part of the Splashtop Community. ### 5. Splashtop Remote Support — Reliable, Easy Setup, Fast Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Bledar R. | sys admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Splashtop Remote Support?** Splashtop Remote Support has been a reliable solution for our IT team. It's easy to set up, connects quickly, and makes troubleshooting remote devices straightforward. The performance is smooth, and features like unattended access and file transfer save us a lot of time. There are a few areas where I'd like to see more customization and reporting options, but overall it's an excellent value and a dependable remote support solution **What do you dislike about Splashtop Remote Support?** There isn't anything. The software is pretty good **What problems is Splashtop Remote Support solving and how is that benefiting you?** Remote support is a breeze. ### 6. Easy Remote App Deployment with Powerful Admin Access **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Splashtop Remote Support?** The deployment of the remote app was easy to push to endpoints. It also allows me to use the Admin functions of the remote device including any popup windows requiring authentication. **What do you dislike about Splashtop Remote Support?** The cost per technician is high in my opinion. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I am a 100 percent remote company. The response to my end users is very fast. I am able to quickly connect to their devices and solve their issues. The user interface is fast and easy to use. **Official Response from Sakima Ng:** > Hello Michael, Thank you for sharing your thoughts on Splashtop. We're glad to hear that our product was easy to use and has been an excellent tool implemented in your workflow. We understand that licensing costs per technician can feel high, and we take your feedback seriously as we work to balance robust functionality with competitive pricing for teams of all sizes. Thank you for choosing Splashtop, and we look forward to continuing to provide a dependable remote solution that supports your administrative needs. ### 7. finally a support tool that meets security requirements in the hospital environment **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | RSSI Gérional des hopitaux de Corse, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Splashtop Remote Support?** We previously used other solutions that did not guarantee the security of connections, nor the cross-platform aspect, and even less the power of the tool. Here, in addition, the support is TOP-notch, and that is so rare. **What do you dislike about Splashtop Remote Support?** Nothing to report in particular about the product **What problems is Splashtop Remote Support solving and how is that benefiting you?** I appreciate the ease of connection, the support's attentiveness, and the consideration of my feedback during product updates. ### 8. Splashtop Basic Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kris V. | Infra. Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Splashtop Remote Support?** I can immediately click on a Turquoise computer name and it allows me to connect immediately. Also, it is very responsive although at times, I have had to re-establish the connection. **What do you dislike about Splashtop Remote Support?** Would like to see a neon border when connected to users desktop. or some other indication. **What problems is Splashtop Remote Support solving and how is that benefiting you?** We use SplashTop to mainly connect to Macs and Mac Books and it connects great for now. ### 9. Essential Remote Support with Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Photographer/Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Splashtop Remote Support?** I like the file transfer and chat functions during my connections. Splashtop Remote Support has always provided me with great support, especially during COVID when I was managing a school IT system. The file transfer option is really useful as I can transfer installation files from my laptop to the remote computers ahead of time. The chat function is convenient when a client is at their desk, making it easier than being on the phone sometimes. Also, the initial setup was very simple. I've stuck with Splashtop because of the support I've received over the years. **What do you dislike about Splashtop Remote Support?** Sometimes the remote service stops or logs off without notifying me. If my account is logged out on the client side, I would like to receive a notification (e.g. email or in the app). **What problems is Splashtop Remote Support solving and how is that benefiting you?** Splashtop Remote Support lets me connect to clients' devices remotely, saving trips. I use file transfer for installations and chat for easier client support. The great support especially during COVID was invaluable. **Official Response from Sakima Ng:** > Hello Justin, Thank you for sharing your experience with Splashtop. It's great to know that our file transfer, chat tools, and straightforward setup have been essential to your workflow. We take pride in delivering dependable support over the years, and your continued loyalty means a lot to our team. We also appreciate your constructive feedback regarding the remote service occasionally disconnecting without warning and has been noted. Thank you for choosing Splashtop, and we look forward to continuing to provide you with exceptional service. ### 10. Efficient Remote Support with Minor Connectivity Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Splashtop Remote Support?** I like how Splashtop Remote Support allows us to support our customers remotely without having to visit sites anymore. I find the headless access feature particularly valuable as it gives us access to servers without needing to be on site. This feature also allows us to set up headless units wherever needed without worrying about access once they're installed. Additionally, I appreciate how the setup was really easy and only took five to ten minutes with everything integrated. **What do you dislike about Splashtop Remote Support?** The connectivity isn't always as seamless as it should be, and sometimes you have to restart the streamer process. The copy and paste function sometimes fails as well. **What problems is Splashtop Remote Support solving and how is that benefiting you?** I use Splashtop Remote Support to provide remote support to customers without visiting sites, offering headless access to servers and flexibility in deploying headless units. ## Splashtop Remote Support Discussions - [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for) - [View Splashtop Remote Support pricing details and edition comparison](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews/splashtop-remote-support-review-4116399?section=pricing&secure%5Bexpires_at%5D=2026-07-13+02%3A03%3A33+-0500&secure%5Bsession_id%5D=36db51d8-dfdc-4130-a4e3-11e280dbc81b&secure%5Btoken%5D=bd305cc3fc9ea3ff300c774d58fbdbd87065c244c22ab8cf9a508a4ba98879c0&format=llm_user) ## Splashtop Remote Support Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [Invgate Asset Management](https://www.g2.com/products/invgate-asset-management/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Ninite](https://www.g2.com/products/ninite/reviews) - [ServiceNow Cloud Management](https://www.g2.com/products/servicenow-cloud-management/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Swif.ai](https://www.g2.com/products/swif-ai/reviews) - [VIPRE Endpoint Security Cloud](https://www.g2.com/products/vipre-endpoint-security-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Splashtop Remote Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Splashtop Remote Support Alternatives - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - 4.3/5.0 (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,931 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) - 4.6/5.0 (197 reviews)