UI -

The best feature of Splashtop Remote Support is how easy it is to use. The hierarchical design on the admin page is straightforward and easy to navigate.

Integrations -

It also supports multiple operating systems, which means we can integrate Windows, Android, Linux, or Mac systems with ease and the computer groups are best way that we have governance regarding access management.

Performance -

Well, it was certainly great to use and deploy but the thing I want to add is that if we can tie geolocation relay server tracking per device and not as a whole enterprise.

Pricing/ROI -

I don't think I can speak much on the price but I can say that license assignment is great. We can audit users who are not using and instead of deletion, they can stay registered and license is not consumed.

Support/Onboarding -

Deployment is easy as 1 2 3, also Splashtop SOS is a great tool

AI/Intelligence -

I believe we do not use the AI so much but it is helpful that its there and we can use it for data collection intelligence. Review collected by and hosted on G2.com.

Downside was the performance since seems slower than other Remote Support tools, since the relay server is tied to a single server.

Also, Security and Dashboard capabilities are not its strong suit. Few improvements can be made. Review collected by and hosted on G2.com.