G2

Tyler V.

IT Coordinator

Mid-Market (51-1000 emp.)

6/23/2026

"Reliable, Secure Remote Access That Feels Like You’re There"

5/5

What do you like best about Splashtop Remote Support?

What I love most is how reliable it is for the price. There is nothing worse than lagging when you’re trying to fix a problem on someone else's screen, and Splashtop genuinely feels like you’re sitting right in front of the actual computer. The file transfer and chat functions are seamless, and it doesn't try to be a million different things. It just focuses on being a really great, secure remote tool. Review collected by and hosted on G2.com.

What do you dislike about Splashtop Remote Support?

If I have to nitpick, the user interface can feel a bit dated compared to some of the newer SaaS tools on the market. It’s totally functional and easy to navigate, but it just doesn't look as modern as it could. I'd also love to see built-in ticketing integrations. Review collected by and hosted on G2.com.

What problems is Splashtop Remote Support solving and how is that benefiting you?

With so many people working remotely now, keeping track of device security across different home networks is a massive headache. Splashtop gives us a secure, encrypted way to monitor and access those machines without compromising privacy. The benefit to me is pure peace of mind, knowing we have robust logging, dual-purpose authentication, and reliable access without leaving our network vulnerable. Review collected by and hosted on G2.com.

Response from Sakima Ng of Splashtop Remote Support

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Hello Tyler,

Thank you for sharing your experience with Splashtop. Ensuring a secure and highly responsive connection at an affordable price is our main priority, and your recognition of that focus means a lot to us. Your feedback is invaluable to us and we're glad to hear that many of Splashtop's features meet your expectations. As for our user interface, your insights are noted and will be taken into consideration as we strive to create an easy-to-use product while keeping up with a modern aesthetic. Thank you for choosing Splashtop.