One thing I continue to appreciate is how easy it is to get connected without wasting time on complicated setup steps. It works well for everyday troubleshooting, and features like file transfer and multi-monitor support make remote assistance much more convenient. I also like that the software runs smoothly without having a noticeable impact on system performance. Overall, it has been a dependable tool for my daily work. Review collected by and hosted on G2.com.

One thing I think Splashtop could improve is connection reliability, especially when the internet connection is reasonably good. Sometimes, while trying to connect, it displays a message saying "Make sure Splashtop SOS is running," even when everything seems to be set up correctly. At times, it takes two or three attempts before the connection is established. I've also noticed that some alternative tools, such as UltraViewer, can connect a little faster, particularly when the internet connection is weak. It would be great if Splashtop could optimize its performance for low-bandwidth connections and provide more detailed information when connection errors occur. Rather than showing a generic message, it would be helpful to explain what is preventing the connection so users can troubleshoot it more easily. Review collected by and hosted on G2.com.