--- title: Spiceworks Cloud Help Desk Reviews meta_title: 'Spiceworks Cloud Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 311 reviews by the users' company size, role or industry to find out how Spiceworks Cloud Help Desk works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 311 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Spiceworks Cloud Help Desk Reviews **Vendor:** Ziff Davis **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 311 ## About Spiceworks Cloud Help Desk Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ ## Spiceworks Cloud Help Desk Pros & Cons **What users like:** - Users value the **collaboration between users** , enhancing teamwork and improving efficiency in managing tickets effectively. (1 reviews) - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management. (1 reviews) - Users praise the **efficiency** of Spiceworks Cloud Help Desk for its streamlined ticket submission and tracking capabilities. (1 reviews) - Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. (1 reviews) - Users value the **team collaboration features** that enhance communication and streamline the help desk process. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users experience **connectivity issues** with Spiceworks Cloud Help Desk, including delayed notifications and challenges in integration. (1 reviews) - Users face **integration issues** with Spiceworks Cloud Help Desk, struggling with feature gaps and responsiveness delays. (1 reviews) - Users criticize the **limited functionality** of Spiceworks Cloud Help Desk, noting missing mobile features and integration challenges. (1 reviews) - Users note the **missing features** in the mobile app compared to desktop, affecting overall usability and notifications. (1 reviews) - Users face **notification issues** with delayed emails and limited mobile app features, impacting overall efficiency. (1 reviews) - Time Delays (1 reviews) ## Spiceworks Cloud Help Desk Reviews ### 1. Not meant for enterprise level support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It was easy to track and manage tickets, easily customizable interface and backend. Reporting options can be good with built in options **What do you dislike about Spiceworks Cloud Help Desk?** No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a ticketing system.. **Recommendations to others considering Spiceworks Cloud Help Desk:** Use if you're a small organization without a budget for a more robust system. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We need an asset management tool that integrated with a ticketing system. ### 2. Spiceworks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is very customizable and every month updates are being done to better improve. What I like best is the customer portal. Right now you can add custom attributes and fields to get the information you need most to solve an issue. **What do you dislike about Spiceworks Cloud Help Desk?** I dislike that the plugins are very limited for some of the things that I am looking to do. Do not get me wrong there are a lot of plugins but not enough for my liking. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a free solution that works look into Spiceworks **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Being that we are spread out over 7 rural counties being able to have employees submit tickets into one system helps out a bunch. ### 3. Has its ups and downs **Rating:** 3.5/5.0 stars **Reviewed by:** Nick S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2016 **What do you like best about Spiceworks Cloud Help Desk?** It's super easy for someone to set up and install on a Windows PC and have a help desk up and running right away. There's also a free option, which is right within our budget! **What do you dislike about Spiceworks Cloud Help Desk?** The fact that it's Windows-only is pretty disappointing and has led to it being pretty janky at times. I really wish there were a option for Apache/Linux but they haven't made any indication that they would ever do it. **Recommendations to others considering Spiceworks Cloud Help Desk:** Please make it for linux!! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We used spiceworks to replace the help desk that the previous IT staff had set up through Sharepoint. Spiceworks, despite its faults, is magnitudes better for both the customer and us as an IT group for organization and delegation of tickets. ### 4. Spiceworks is indispensible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Community and expert advice regarding products and services **What do you dislike about Spiceworks Cloud Help Desk?** I haven't really found anything that i dislike about this service. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks Cloud helpdesk allows users to create tickets and have me respond without having to invest anything in my On Premise infrastructure to handle this. ### 5. Great Free Helpdesk Software **Rating:** 4.5/5.0 stars **Reviewed by:** zach m. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The Spiceworks community is amazing. If you have issues and dont have answers you can usually find the solution in the Spiceworks community. It is an easy to use ticket tracking software. Lot's of features. Also tracks other hardware to ensure uptime. **What do you dislike about Spiceworks Cloud Help Desk?** The one thing I really didn't like about the software is the ads. I am aware that this is how Spiceworks is able to provide a free solution and so I am ok with it. It was just the only thing I didn't really like. **Recommendations to others considering Spiceworks Cloud Help Desk:** I would highly recommend giving Spiceworks a try. It was a great option for helpdesk ticketing. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I was solving all IT related issues at the Casino. Whether it was on the floor or behind the scenes Spiceworks allowed us to prioritize our tickets so that we could stay on top of all issues. We could reassign tickets as needed as well. We could collaborate on issues. ### 6. Great Inventory Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Web Manager, Religious Institutions, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Inventory reporting is great. It captures all the information I need to plan my computer upgrades. The network mapping tool is so easy to use and give me all the relevant data I need to do an audit. Installation was a breeze. **What do you dislike about Spiceworks Cloud Help Desk?** It takes a while to do a network scan, and is unable to accept network entries on the Class C network. Other than that everything is great. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Computer inventory and network map generation. ### 7. SpiceWorks Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is a great tool to ask questions and run your own helpdesk **What do you dislike about Spiceworks Cloud Help Desk?** you will need to buy the product to remove the adds. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks allows us to set up a helpdesk and check network assets. ### 8. Spiceworks **Rating:** 4.0/5.0 stars **Reviewed by:** Sibin S. | Senior Information Technology Associate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Excellent tool to manage all IT operations. **What do you dislike about Spiceworks Cloud Help Desk?** No paid version or on - premise edition. **Recommendations to others considering Spiceworks Cloud Help Desk:** There is no on premise edition if data privacy is an issue. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Instead of having multiple tools, we can have one tool to manage all IT operations ### 9. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2017 **What do you like best about Spiceworks Cloud Help Desk?** it's very easy to use....hassle free! no issues on it. **What do you dislike about Spiceworks Cloud Help Desk?** Has no complex features like other ticketing software. **Recommendations to others considering Spiceworks Cloud Help Desk:** Use this if you're tight on budget. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Customer support...help desk ### 10. Great free product **Rating:** 4.5/5.0 stars **Reviewed by:** Malik E. | Tech Lead / Solutions Architect, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I love the features and the simple ness of the tool. It's well loaded for the price of free and the flexibility is really good. **What do you dislike about Spiceworks Cloud Help Desk?** Could be a little better in terms of having different users and notifications. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Help desk support ### 11. Spiceworks for non profits **Rating:** 3.5/5.0 stars **Reviewed by:** Kurt S. | Director, Supply Chain Systems, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The way that it helps to map out your network. **What do you dislike about Spiceworks Cloud Help Desk?** Resource heavy at times during scans and such. **Recommendations to others considering Spiceworks Cloud Help Desk:** Great software and great price! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Help desk tracking. Mapping of network. desktop specifications ### 12. Excellent software, especially for free! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Easy of use. Users can just email issues to the help desk and a ticket is created. Ease of use if very important for users. **What do you dislike about Spiceworks Cloud Help Desk?** I cannot think of a single thing about the help desk portion of spiceworks that I do not like. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Help Desk software and user issue tracking ### 13. good helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the comprehensive capability of this software to handle both helpdesk tickets and inventory/reports **What do you dislike about Spiceworks Cloud Help Desk?** scanning devices on the network can take a lot of time **Recommendations to others considering Spiceworks Cloud Help Desk:** great product, price is right and it does a good job **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** it reduces time spent on the phone from users with issues. ### 14. Spiceworks **Rating:** 3.0/5.0 stars **Reviewed by:** Erwin Jay M. | Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It is the one stop shop for help desk, monitoring and inventory. I love the spiceworks has app integration and flexibility. **What do you dislike about Spiceworks Cloud Help Desk?** High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Hardware and software inventory and Help desk system. ### 15. Brilliant, Easy to use system **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle T. | Technical Installer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I really like the simplicity of the system, we trialled this system and i personally loved almost eveything about it. Around 200 support cases were logged through the system during the trial and no issues were encountered. **What do you dislike about Spiceworks Cloud Help Desk?** The reporting function didnt quite cut it for me, it could be alot more flexible as there isn't a whole bunch of options at the minute, thats my only flaw with Spiceworks **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Before trialling this system we were using a bespoke system (the developers are no longer around), so spiceworks brought a lot of features that our old outdated system didnt have, spiceworks aided us be more organised than our old system did. ### 16. Overall excellent for a free product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is a great platform for small or even moderately sized it departments to accomplish work load accountability, and task delegation. Not only that but it has many features very useful for devise management and is easily accessible with ipads and android devises. **What do you dislike about Spiceworks Cloud Help Desk?** The interface can be a bit confusing at times. **Recommendations to others considering Spiceworks Cloud Help Desk:** Make sure to leverage custom attributes with tickets. use the dashboards for analyzing your incoming data. don't be afraid to use technical support. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** we needed a simple, free and easy to use request ticketing system where we could delegate tasks out to employees. Spiceworks has been very helpful in this regard. We have notices an uptick in requests, and more customer feedback on services since migrating over to spiceworks. ### 17. Makes IT Tickets a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Spiceworks Cloud Help Desk?** I appreciate the ease of this program. It makes sending information to IT about tech issues simple. It allows you to edit your posts and view pending information. I appreciate how it allows a record of issues, so that if issues re-occur you can easily submit a ticket based on the old issue for reference. **What do you dislike about Spiceworks Cloud Help Desk?** I honestly do not have any issues with this program as a user. **Recommendations to others considering Spiceworks Cloud Help Desk:** We use an interface that allows users to simply email "help tickets". The group of staff really enjoy the ease of this feature. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are able to fix IT issues in a more timely manner. We are more easily able to track issues that are unopened or unresolved. I feel like my IT issues are addressed it a way that gives me access to the process behind the scenes. I am informed that my ticket has been submitted, and receive follow-up after tickets are closed. This keeps me in the loop, and lets me know that my needs will be addressed. ### 18. Not worth the free cost **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I don't have anything good to say about Spiceworks **What do you dislike about Spiceworks Cloud Help Desk?** It is almost impossible to migrate off of Spiceworks, you basically have to start from scratch. Best way we found was to forward open, existing tickets and keep Spiceworks around for a year of archive, then make the call and cut it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Originally wanted an easy ticketing system. That is all it can do, if you are a small company (less than 50 employees) and don't use any cloud tools, it's for you. If you are bigger than 50, have customer service reps, have e-commerce, it's not for you. ### 19. Good program with few flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny T. | Computer Technician, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The ticket tracking availability and statistics about what is being sent are helpful. **What do you dislike about Spiceworks Cloud Help Desk?** The service is slow to load and missing features. **Recommendations to others considering Spiceworks Cloud Help Desk:** Don't have any **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Tracking the number of tickets from clients ### 20. Spicework Help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Natureday_com . | customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I love how fast they try to help me. I am crazy about a couple of employees there. **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes the ad-blocker comes up and irritates everyone, but they are quick to help. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Our IT team that is mostly cloud based recently crashed on a very important day. They helped recover any lost records and fixed all the bugs. Then everything ran smoothly ### 21. Pro experience from comunity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Easy to use, easy to upgrade, low on resources **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes the web page response is slow. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is not necessary purchasing any paid product because Spiceworks offers all we need for free **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Inventory of software and hardware. Discovery of unwanted software installations. Missing patches ### 22. Tracks services **Rating:** 4.5/5.0 stars **Reviewed by:** Terica B. | Data Services Coordinator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It easily allows us to track the time it takes to service our customers, get information and respond using email without having to log in. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing. I have never had any problems logging in or finding my help tickets. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Tracking customer concerns ### 23. I have been using Spiceworks for the past year for tracking and inventory of computers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Much of the automated features such as each computer warranty and IP configuration. I can get a lot of information about each computer. **What do you dislike about Spiceworks Cloud Help Desk?** It is a little slow on our network. Sometimes it take a while to look up information when I'm in a hurry. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The only thing I am really using it for is tracking and inventory of computers, so that was the only problem I used it to resolve. ### 24. spiceworks for small helpdesks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Spiceworks Cloud Help Desk?** i love the convenience and AD integration **What do you dislike about Spiceworks Cloud Help Desk?** the ad flooding int he email, however i understand because it is free. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** it keeps us organized. ### 25. Spiceworks is an IT must! **Rating:** 5.0/5.0 stars **Reviewed by:** 🔹 James G. | Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I love the inventory function of being able m monitor all systems on the network and be able to see their system specs and any alerts **What do you dislike about Spiceworks Cloud Help Desk?** Wish it was paired with a more robust remote desktop function to be able to break in and see what each user is doing. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It helps save massive amounts of time when updating systems ### 26. Help desk and inventory wonder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the ease to set up the network scanning feature. Managing tickets is also very easy. **What do you dislike about Spiceworks Cloud Help Desk?** Handling custom fields and list can be cumbersome **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Issues related to day to day operations in all departments in an RIA environment ### 27. Great for a small shop **Rating:** 2.5/5.0 stars **Reviewed by:** Nick A. | Interim Security Administrator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The price point is what really drives customers to Spiceworks, its tough to beat free. **What do you dislike about Spiceworks Cloud Help Desk?** The ads were really a turn off. I get it, its their revenue stream. When I was using it, there was no option to pay to remove the ads. My users really disliked having the ads. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We were attempting to replace an old, dying ticket system. Spice works was our first product we put in to try. It worked reasonably well, but our tech team never got on board. ### 28. Education Setting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I've used Spiceworks for about a year now as part of a public school district. The ability to easily communicate with people across buildings, especially the internal notes for the things not everyone needs to see, make it easy to complete our work orders effectively. **What do you dislike about Spiceworks Cloud Help Desk?** After a work order is unassigned from you to another tech, it would be nice to still have access to it to see what the ultimate resolution is. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spending less time tracking down the issue and being able to solve issues more efficiently. ### 29. Great free program **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It scans your network for everything which allow for easy discovery and documentation. **What do you dislike about Spiceworks Cloud Help Desk?** The mapping function is not the best available. **Recommendations to others considering Spiceworks Cloud Help Desk:** It's a good tool if you don't have a budget for something else. It's easy to install and use it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I used it for internal tickets and to help me document my network. ### 30. Great, free inventory tool **Rating:** 4.5/5.0 stars **Reviewed by:** David T. | Member of Board of Directors, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Outside of the cost (which can't be beat), the Helpdesk software is very easy to use. We have also really gotten good ROI on fact that you can automatically direct notifications based on fields. **What do you dislike about Spiceworks Cloud Help Desk?** A little clunky when you first set it up. Outside of that, no complaints. **Recommendations to others considering Spiceworks Cloud Help Desk:** Use their support system. The people at Spiceworks really want to help IT professionals. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We can now track issues we're having, make sure they're taken care of, and recognize trends that develop in our IT team. ### 31. Not too shabby for a free HelpDesk solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2016 **What do you like best about Spiceworks Cloud Help Desk?** It's free! It gets the job done and offer many features a small IT shop will use. I can track and respond to requests easily. add private comments, add attachments and provide a portal where users can search a KB or fill out a form. the mobile app while not the most robust is a nice tool for keeping track of things while you're away from your desk. **What do you dislike about Spiceworks Cloud Help Desk?** The inventory management piece could use some work. Specifically, the ability to remove old equipment. It's not an easy task to clean up retired or old equipment from inventory. Reporting is tough. Unless you're a whiz with SQL, getting really usable metrics is challenging. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We can track requests and get some basic reports. ### 32. Great for free and paying for no adds **Rating:** 4.5/5.0 stars **Reviewed by:** Ian R. | Senior IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Extendable and set up in a useful way. It is customizable to show what you want and need, **What do you dislike about Spiceworks Cloud Help Desk?** I have trouble with updates, and it does not share a server with other programs well **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Track IT issues ### 33. Clunky, dysfuntional and unreliable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2017 **What do you like best about Spiceworks Cloud Help Desk?** There is a community of professionals to ask questions of via the forum and the forums are well managed. **What do you dislike about Spiceworks Cloud Help Desk?** The offensive, stereotypical emails from Spiceworks that never ever end, the software is unreliable and doesn't send out notifications when you expect it to you, there are ads EVERYWHERE that are extremely invasive to the user experience, **Recommendations to others considering Spiceworks Cloud Help Desk:** There are other options out there. Be certain this really fulfills all of your needs. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We used the software as our helpdesk tracking tool at a higher ed institute. It did the job well enough, but we have since switched to OSTicket. ### 34. Spiceworks Help Desk. Low cost and has many features **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew B. | Manager of ERP Systems, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks Help Desk is low cost and has many features. It is cloud based and does not required dedicated hardware or installations. **What do you dislike about Spiceworks Cloud Help Desk?** It is a bit slow when scanning more than 1,000 devices. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is easy to implement. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Help Desk, Change management, Asset Management ### 35. Spiceworks tickets simplified **Rating:** 3.0/5.0 stars **Reviewed by:** Lokin S. | Tech Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Quick list view that opens first ticket by default. As soon as you close ticket disappears. **What do you dislike about Spiceworks Cloud Help Desk?** Cannot see tickets is assigned to others. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Business users send email to support email address and it gets logged as ticket. Tracking history of conversations and correct categorization is maintained to keep check on IT support status. ### 36. easy to use as developer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Spiceworks Cloud Help Desk?** You can close request through email with the Support Id in the subject or you can go to the website and access open tickets. **What do you dislike about Spiceworks Cloud Help Desk?** sometimes, the emails being copied are annoying to me. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** tracking of tasks ### 37. Great to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Very easy to setup and deploy in most environments. Also it's free **What do you dislike about Spiceworks Cloud Help Desk?** I wish there was more project based collaboration tools. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It was easy to setup and end users will actually use it. It's helped for the day to day tasks of managing a companies it issues ### 38. Spiceworks Help Desk #1 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Pro's to Spice Works Help Desk -Up-to-date status checks -Resolution Audit Trail -Clear Task Assignments **What do you dislike about Spiceworks Cloud Help Desk?** Difficult to install on Linux and VMare. You cant's use your own database. **Recommendations to others considering Spiceworks Cloud Help Desk:** Customer support is available by phone or email. They are quick to respond. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Network Management on app platform. Up to the minute status checks with issues is the most beneficial. ### 39. Nice free monitoring software **Rating:** 4.0/5.0 stars **Reviewed by:** Justin D. | System Administrator / Business Analyst, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Its free, so why not try. it is nice to keep an eye on your network and network devices. i liked getting notification when something went down, or if ram or hard drives were maxing out on servers. **What do you dislike about Spiceworks Cloud Help Desk?** it may have been a configuration issue but i kept loosing connections with the servers, and there was not a way to add all discovered servers and network devices **Recommendations to others considering Spiceworks Cloud Help Desk:** its free, try it out **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** confirming that serves and network are up, to notify my as son as something goes down. ### 40. Spiceworks Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Help Desk Specialist, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Spiceworks Cloud Help Desk?** Love how everything is connected when a user submits a ticket, you can see what computer they have, the specs of it, perform some basic troubleshooting and also attach other devices to the ticket for your record like printers etc they are having issues with **What do you dislike about Spiceworks Cloud Help Desk?** Integration with AD to discover devices could I use some work like hiding devices that are old and no longer being used on the network **Recommendations to others considering Spiceworks Cloud Help Desk:** It's the right price and works great, -"awesome support network too **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Trying to get people to use the HELPDESK system to help us service them better ### 41. Fantastic help desk tool, but still a lot to be desired **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2016 **What do you like best about Spiceworks Cloud Help Desk?** As a free tool (or you can become a premium member to remove the ads), Spiceworks is a great all-in-one tool for inventory management, ticketing, reporting, and tracking. **What do you dislike about Spiceworks Cloud Help Desk?** Although there are many functions and great ideas that are included, there are also many bugs that occur when deployed in a large environment. If the development team can squash some of these bugs instead of adding more and more functions, Spiceworks would be a solid piece of software. **Recommendations to others considering Spiceworks Cloud Help Desk:** Pros +Inventory management via network scanning +Ticketing system +Updated status of devices +Reporting system +Vendor services +Knowledge base +Free technical support +Forums where other administrators congregate for support or suggestions +Downloadable plugins to enhance your Spiceworks experience Cons -Slow scanning speed if running a large environment (1000+ devices) -Inventory may not be tracked properly due to network scanning bugs -Plugins not be compatible due to constant framework changes -Bugs that the dev teams are aware but aren't fixed -User portal page is very basic and may need coding to get desired end result -Does not automatically update to the latest version. Administrators must manually update all instances (if you have remote sites) **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Inventory management via network scanning saves us time from manually counting devices. Shows printer status amongst up-time status of critical systems is always welcomed. Ticketing system is very good and bug-free. Coupled with the new re-haul of the interface from version 7.5 and on, it is very streamlined and a pleasure to use. ### 42. Simple, easy to use help desk for free! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It's a very simple, straight forward product to use...and it's FREE! **What do you dislike about Spiceworks Cloud Help Desk?** Well, the ad support isn't awesome. And the program can be a bit difficult to navigate. I wish there was a bit more customization. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I can now track all of the things that go on at work using tickets, and it also keep track of my PC inventory, allowing me to see specs and logs in event viewer in just a simple view. ### 43. Great Help Desk/Inventory Product for Free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like that this is a powerful and free! The inventory part crawls the network and finds so much information. The help desk part is easy to customize and manage. **What do you dislike about Spiceworks Cloud Help Desk?** It is slow to connect but it is running locally on old hardware, so that is an issue on our end. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** A single management system for help desk is the biggest benefit. Things get addressed faster and more organized. ### 44. spiceworks help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Spiceworks Cloud Help Desk?** free help desk...easy setup and it has alot of features for what you need to monitor for a help desk. Support has always been very helpful when i had issues. **What do you dislike about Spiceworks Cloud Help Desk?** Scanning can sometimes take a while but it is probably more of our setup than the program itself **Recommendations to others considering Spiceworks Cloud Help Desk:** additional bandwidth analizer to show the results of bandwidth users **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** we inventory our systems and find out scanning issues and occationlly run into unauthorized softwrae installs this is a very good thing ### 45. Reviewreview **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It allows organization of the daily tasks **What do you dislike about Spiceworks Cloud Help Desk?** Less features and options of troubleshooting **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It's for a school ### 46. Unexpected Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks Help Desk is an easy to deploy no cost solution that even the smallest IT Departments can find value in. **What do you dislike about Spiceworks Cloud Help Desk?** Due to the fact that it is a free solution, there are limitations that prevent the product from being entirely customized to your environment. **Recommendations to others considering Spiceworks Cloud Help Desk:** This is a greate product to consider utilizing if it will be your first help desk product. More established companies with very large user bases or companies with large IT departments should not consider this solution. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Most IT departments will find value, as we did in utilizing this system to establish their first ticket system. We utilized it to gauge volume of tickets and more effectively utilize our internal resources. ### 47. Simple Ticket Tracking for Medium Biz **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Wasn't overly complicated, made keeping track of tickets simple, especially coming into an environment where things were often left un-resolved. **What do you dislike about Spiceworks Cloud Help Desk?** There wasn't much that I didn't like about Spiceworks. At the time of my use i wish it had been more technician based than user end based. **Recommendations to others considering Spiceworks Cloud Help Desk:** Great for small biz needing to track I.T. better **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We realized our hardware was complicating our office and helped us determine we should move to the cloud. ### 48. Spiceworks Works **Rating:** 5.0/5.0 stars **Reviewed by:** Carvell W. | Information Technology Specialist, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2017 **What do you like best about Spiceworks Cloud Help Desk?** I like the network mapping feature. Application is easy to use **What do you dislike about Spiceworks Cloud Help Desk?** Application needs to be able to scan the network better needs improvement **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I use this for asset management ### 49. Spiceworks **Rating:** 2.0/5.0 stars **Reviewed by:** Benjamin W. | IT Support, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Spiceworks Cloud Help Desk?** It definitely does a good job of learning your network **What do you dislike about Spiceworks Cloud Help Desk?** It would be helpful if they had an easier way of learning the product. **Recommendations to others considering Spiceworks Cloud Help Desk:** N/A **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** better understanding of the devices on my network ### 50. Helpdesk Coordinator **Rating:** 2.5/5.0 stars **Reviewed by:** Caitlin M. | Customer Care & Helpdesk Solutions, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Ease of tracking inquiries and time on ticket. **What do you dislike about Spiceworks Cloud Help Desk?** The way tickets are sorted and the search function is not very user friendly. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Solving issues with phones, passwords, voice mail and other related extension issues. ## Spiceworks Cloud Help Desk Discussions - [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) - 4 comments, 1 upvote - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment - [View Spiceworks Cloud Help Desk pricing details and edition comparison](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?page=5&open_modal_url=%2Fproducts%2Fspiceworks-cloud-help-desk%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fspiceworks-cloud-help-desk%252Freviews%253Fpage%253D5&open_modal_url=%25252Fproducts%25252Fspiceworks-cloud-help-desk%25252Fwishlists%25253Fhost_path%25253D%2525252Fproducts%2525252Fspiceworks-cloud-help-desk%2525252Freviews%2525253Fpage%2525253D5&variant=default&source=pdp_avatar&source=pdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+10%3A46%3A42+-0500&secure%5Bsession_id%5D=da9429c7-d65f-450e-8f11-e6daf798efcb&secure%5Btoken%5D=4d879c7748b10f6eb89df7424e110372282c5687c5e8e3fda2d335ef503e20fa&format=llm_user) ## Spiceworks Cloud Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Spiceworks Cloud Help Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (716 reviews)