It is simple, streamlined and perfect for a small business help desk. I can set up my agents, ticket notifications and start receiving tickets in minutes, and it is easy to use. Review collected by and hosted on G2.com.

Not too much functionality, which is fine considering the price point. As more updates come out for it that, it gets clunkier. Adding a comment to a ticket or updating a ticket sometimes does not work, and I have to refresh the website to be able to edit the ticket. Otherwise, it just hangs or never adds to the ticket. Review collected by and hosted on G2.com.