G2

Aaron D.

Computer Support Coordinator

Mid-Market (51-1000 emp.)

12/11/2021

"Feature rich, needs better compatibility with modern browsers"

3.5/5

What do you like best about Spiceworks Cloud Help Desk?

Great enterprise features like LDAP connection. Powerful rules to sort and organize tickets. Also has good asset management that can be linked to both users and tickets. Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

It seems to lack sufficient testing before being launched. It doesn't work well in some modern browsers and while not quite often, far too often for a premium product, it doesn't save changes you make causing a loss of data entered and work must repeated. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

Full featured product worth considering especially if you're in a large organization. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Customer management is easy with custom fields for what we need to track. Time is saved if everyone appropriately enters relevant information so others who weren't previously involved in a particular request can find it. Review collected by and hosted on G2.com.