G2

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

10/22/2019

"SpiceWorks Help Desk"

5/5

What do you like best about Spiceworks Cloud Help Desk?

Easy to set up and use. It also ties into Spiceworks Inventory Review collected by and hosted on G2.com.

What do you dislike about Spiceworks Cloud Help Desk?

I would like to have more reports and the ability to customize them. Review collected by and hosted on G2.com.

Recommendations to others considering Spiceworks Cloud Help Desk:

If you are looking for a no cost solution for a basic Help Desk this is the software. Review collected by and hosted on G2.com.

What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?

Better Help desk response due to reminders. We have realized more solved and closed tickets along with cost savings Review collected by and hosted on G2.com.