G2

PS

Penny S.

Manager Resolution Center

Enterprise (> 1000 emp.)

6/10/2019

"This has been a great tool for our customer service as well as the managment tools we've developed"

5/5

What do you like best about SpiceCSM Engagement Suite?

The ability to ingest some data and combine with our ticketing within customer service to provide us with some point/click management tools that were very manual and not as robust in the past. Review collected by and hosted on G2.com.

What do you dislike about SpiceCSM Engagement Suite?

There are some limitations on what we as the customer can easily do to manipulate a report within the database. It does however allow us the ability to export to manipulate. Review collected by and hosted on G2.com.

Recommendations to others considering SpiceCSM Engagement Suite:

It is a great tool and highly recommend giving them a shot at your business Review collected by and hosted on G2.com.

What problems is SpiceCSM Engagement Suite solving and how is that benefiting you?

The learning curve is very quick for the agents using the tool; therefore the documentation and tracking is significantly improved.

Additionally, we are able to have some built in dashboards that make reporting at a glance very easy to accomplish. Review collected by and hosted on G2.com.