The product is easy to use and straightforward to navigate. Our contacts are highly responsive, and any issues we report are taken seriously and resolved quickly. The survey platform is also very helpful for our sentiment surveys, and it eliminates many of the manual processes we previously had to handle. Span integrates with all our work tracking software and services and we have never noticed any downtime. Review collected by and hosted on G2.com.

The way the platform calculates its metrics can feel a bit too opaque, which sometimes raises questions about accuracy. In addition, the service integrations can be somewhat difficult to configure, and the setup process isn’t always as straightforward as I’d expect. Review collected by and hosted on G2.com.