G2

Lou L.

Care Systems Manager

Mid-Market (51-1000 emp.)

1/16/2025

"A solution that is focused on being the best for their sector"

4.5/5

What do you like best about Sona?

Sona has enabled the centralisation and standardisation across our organisation. The fact that Sona is web and app based is the perfect combination to be able to use it where ever you are and with whatever device you have available. It has enabled easier management oversight, reporting and for staff, a much easier way of seeing their work patterns, and being able to pick up hours whenever they are available.

The Customer Success team are in frequent communication and like to hear from their customers what they need from the system and ask how is best to do that. They have the technical know-how for the Care Sector to have a product that provides the best solutions for us. Review collected by and hosted on G2.com.

What do you dislike about Sona?

In the beginning of our implementation it was harder to see what the end product would do, so we have had to make some substantial adjustments along the way. Some new product features have been released but not always communicated well, this is something Sona have taken feedback on and have improved drastically. Review collected by and hosted on G2.com.

What problems is Sona solving and how is that benefiting you?

We did not have a centralised rostering system and this meant that the roster and HR system were not always aligned with the informaiton they held. We do not have an integration but have access to both and can easily check one against the other, thereby ensuring that staffing costs are kept within budget.

We also wanted to come away from paper timesheets, and Sona has enabled this with having a Time and Attendance feature in their app and system. Review collected by and hosted on G2.com.