--- title: Smokeball Reviews meta_title: 'Smokeball Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 384 reviews by the users' company size, role or industry to find out how Smokeball works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 384 scale: '5' date_modified: '2026-07-17' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Smokeball Reviews **Vendor:** Smokeball **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 384 ## About Smokeball Smokeball is a cloud-based practice management software designed for mid-size, small, and solo law firms. Developed by legal professionals, Smokeball allows users to manage their daily tasks within a single, secure platform tailored to their practice areas (personal injury, family law, real estate, civil litigation, business law, and more.) Legal professionals use Smokeball to streamline their workflows, from client intake to invoicing. Key features include: • 200+ pre-built matter types for different areas of law • Easy-to-review automatic time tracking • Robust Document automation • Email and document management through Microsoft Office • Firm insights and reporting capabilities • Access to 20,000+ federal and local court forms • Comprehensive onboarding and ongoing training Smokeball’s practice management software and award-winning client support help legal professionals capture more billable hours without working more and regain peace of mind. ## Smokeball Pros & Cons **What users like:** - Users enjoy the **ease of use** of Smokeball, praising its user-friendly interface and organized document management. (36 reviews) - Users appreciate the **organization features** of Smokeball, which streamline document management and enhance productivity. (33 reviews) - Users value the **user-friendly document management** of Smokeball, praising its organization and searchable features for legal documents. (32 reviews) - Users value the **efficiency** of Smokeball, praising its document management and intuitive organization features. (30 reviews) - Users praise the **tracking features** of Smokeball for their effectiveness in keeping organized and connected with cases. (24 reviews) - Document Sharing (22 reviews) - Task Management (22 reviews) - Users value the **time-saving features** of Smokeball, significantly streamlining workflows and enhancing efficiency in legal practices. (22 reviews) - Communication (21 reviews) - Users rave about Smokeball's **exceptional customer support** , emphasizing their responsiveness and helpfulness in addressing needs and suggestions. (20 reviews) **What users dislike:** - Users struggle with **missing features** like customizable invoicing and limited functionality in document management and AI assistance. (16 reviews) - Users report significant **billing issues** , citing poor functionality and the need for numerous workarounds in Smokeball. (12 reviews) - Users experience **slow performance** with Smokeball, facing delays in loading PDFs and lagging during memo writing. (12 reviews) - Users often face **software bugs** that disrupt communication and hinder file accessibility, leading to frustration. (12 reviews) - Users report **integration issues** with Smokeball, finding it difficult to connect with platforms like Logmatics and LawPay. (11 reviews) - Email Integration (10 reviews) - Users experience **slow PDF loading times** and issues with document saving and versioning in Smokeball. (9 reviews) - Poor Customer Support (9 reviews) - Limitations (8 reviews) - Update Issues (7 reviews) ## Smokeball Reviews ### 1. Smokeballing **Rating:** 5.0/5.0 stars **Reviewed by:** Tia H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** The auto forms and now the added Archie. I mean they take work smarter not harder to another level. To have all that at your fingertips seems almost too good to be true. **What do you dislike about Smokeball?** The calendar section (events in your matter) can be upgraded to integrate with Google. The Microsoft teams meet and other programming has so many glitches and many are not familiar with its function. They should be able to integrate with Google (more straight forward and user friendly) whereas you add the dates on a matter and they auto add to your Google calendar. Also the google emails with dates and regarding specific matters from/for court should be able to be added to calendars. This helps efficiency to make sure less human error occurs. **What problems is Smokeball solving and how is that benefiting you?** The problems with court forms and filing in the gap when there is no form. Billing helps so much by tracking when you access a matter at least. The new Archie helps give at least skeleton outlines to start out the document. **Official Response from Katharine Uhrich:** > Love to hear that you're working smarter not harder with Smokeball Billing, the automated templates and court forms, and the AI Matter Assitant, Archie. We appreciate your feedback on calendaring. Thanks for your 5-star review! ### 2. Easy File Organization and Seamless Shared Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smokeball?** Easy organization for lots of files! Useful if you want multiple people to access the same files at the same time. **What do you dislike about Smokeball?** The "advanced search" can exclude some documents that should be included. **What problems is Smokeball solving and how is that benefiting you?** Organization, data sharing, keeping confidential information protected. **Official Response from Grace Angermeier:** > Thank you so much for the 5 stars! We're so glad Smokeball has kept your data organized and safe. We look forward to continuing to work with you! ### 3. The Most Efficient Legal Practice Management **Rating:** 5.0/5.0 stars **Reviewed by:** Javier P. | Office Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** What I love about Smokeball is its seamless integration of case management, document automation, and time tracking all in one platform. It significantly streamlines workflows for our law firm, saves time and reduces the risk of errors, while also making client communication more efficient. I especially love the automatic time tracking feature for billing purposes. And Customer Support is always available. **What do you dislike about Smokeball?** One downside to Smokeball is that the learning curve can be steep, especially for us a smaller firm. We must all communicate the way we enter things. Additionally, the pricing is very high. **What problems is Smokeball solving and how is that benefiting you?** Smokeball solves several problems for example, it handles all case management, document automation, and time tracking, reducing the need for manual processes. This is especially helpful for billing and tracking billable hours since it automatically records time spent on emails, calls, and tasks, eliminating guesswork. The benefit lies in the time saved and reduced risk of error. With everything in one place—documents, communications, and case files—it becomes easier to stay organized and keep clients updated without jumping between multiple platforms. The result is increased productivity and less administrative hassle, allowing me to focus more on actual legal work. **Official Response from Katharine Uhrich:** > Javier, we're so glad to hear that Smokeball is saving you time, automatically tracking your billable hours, and eliminating administrative tasks so you can focus on your legal work. Thanks for your 5-star review! ### 4. I couldn't handle the volume of files I have without Smokeball **Rating:** 5.0/5.0 stars **Reviewed by:** Paige U. | Real Estate Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Smokeball?** Everything is organized in one place. I can review old files and find things that are helpful on current files and it doesn't take a lot of work to do this. I also have honed my workflows which has saved me a lot of time. The tasks for the day are automated, so I don't have to create a daily "to-do" list. The value of this is immeasurable. **What do you dislike about Smokeball?** The one thing I would change with smokeball is its lack of Apple/Mac integration. I prefer to work on mac computers and the downloadable application is not curretnly supported. **What problems is Smokeball solving and how is that benefiting you?** Before I had Smokeball I would have to go through entire files to refamiliarize myself with things to know what was still outstanding and what had occurred. WIth Somkeball I utilize the automated lists that I have created, and then this causes me not to have to waste time reviewing files. There is a great ability to take notes within the tasks and tie emails to the notes so that when the reminder presents itself the day it is due I only have to review the task itself and not the voluminous file. **Official Response from Katharine Uhrich:** > Love hearing how Smokeball's workflows and tasks are automating and saving huge amounts of time for you, Paige. Really appreciate your feedback and 5-star review! ### 5. Easy to Use, Great Results, and Worth Recommending **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Smokeball?** easy to you. good results would recommend **What do you dislike about Smokeball?** sometime a bit slow.. difficulty recognizing docs **What problems is Smokeball solving and how is that benefiting you?** doc review **Official Response from Grace Angermeier:** > Thank you so much for the recommendation! Your endorsement is the highest compliment. ### 6. Smokeball is elite to its competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey O. | Intake Supervisor/ Content Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Smokeball?** Hands down Smokeball customer service is the best in the business! The software has all the necessary tools for making daily tasks an ease to track and keep organized. If we have ever had a suggestion or needed a better way to do something within the program the SB team jumps right on it! Being a customer for many years, there is a reason we have continued to stay with this choice. No doubt Smokeball is way ahead of the rest! No way we could run without it. **What do you dislike about Smokeball?** Being only a personal injury firm, we would love for more of the features to be tailored to this area of practice. **What problems is Smokeball solving and how is that benefiting you?** NO paper files! More streamlined data processing and ease of accessibility between multiple offices. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Lacey! We've loved partnering with your firm over the years. We're here for you and would love your feedback on how we can better tailor Smokeball to PI firms. ### 7. Really comprehensive software that makes your practice smoother **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I love that smokeball is always updating. We have been using them for 8 years or so and it has gone from a simple cloud based document sharing and work production software to integrating much more and basically all aspects of our practice, inclduing billing, ordering title, and court filings. I also live how responsive and helpful their customer service is, when i have an issue I do not hesitate to contact them and I know it will be resolved timely (if not right away) **What do you dislike about Smokeball?** I dont love the price increases but I understand this is part of the business **What problems is Smokeball solving and how is that benefiting you?** The ability to share documents betwen attorneys, and so that everyone can have access to the files without having a server. We used to have a servver to share files and it was cumbersome and not without issue. **Official Response from Katharine Uhrich:** > Thanks for being a longtime valued client, Jenny! We're grateful for your review and ongoing feedback that helps us evolve. Wonderful to hear that Smokeball is an end-to-end practice management solution for your firm. As you know, we're always here for you! ### 8. Makes E-Filing Easy, and Archie Is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** I love that it helps you e-file and Archie is amazing **What do you dislike about Smokeball?** it can be a little slow sometimes and lag **What problems is Smokeball solving and how is that benefiting you?** It helps draft letters in a more eloquent manner **Official Response from Grace Angermeier:** > Thank you for the 5-star review! We're so glad to hear that Archie has been helpful for your firm. We always love hearing from teams like yours innovating with AI. Your endorsement is the highest complement! ### 9. Gamechanger for my practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony N. | Senior Attorney - Criminal Defense, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Smokeball?** Great timekeeping function. Integrations with MS Office are also really helpful. Search function is powerful. Lots of court forms as templates and they are updated upon request. They will also create templates for you if you send sample motions. Smokeball Pay is also excellent and better than Law Pay IMO. I appreciate how they comnstanbtly update the product. The client communication platform is also solid and being updated to improve. One of the best feathures are the apps. **What do you dislike about Smokeball?** Not many downsides I can think of. Certainly, nothing that makes me regret getting SB. I wish there was a little more access to reps, but that is how it goes with most services providers. That said, the rep are fantastic and work hard to satisfy your needs. **What problems is Smokeball solving and how is that benefiting you?** SB promotes efficiency and helps keep us organized. **Official Response from Katharine Uhrich:** > So great to hear that Smokeball has been a gamechanger for your practice, Anthony! Things like automatic time tracking and the automated templates save tons of time to drive that efficiency you speak of. Continuous improvement is a top priority, and we welcome any feedback you have. ### 10. Smokeball Has Made Work Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smokeball?** I love the task lists! It is SO easy to create tasks and make them a priority. Adjusting how you view your tasks has been extremely helpful and a great feature. **What do you dislike about Smokeball?** There seems to be a lot of issues with the memos. My team has found that when we are writing memos, there is a lot of lagging. While this is just a glitch and not permanent, it is something that we have tried to have fixed several times. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps everyone on our team to be on the same page in a matter and allows for easy organizing for each client. **Official Response from Katharine Uhrich:** > Love hearing that you're more organized with Smokeball and it allows everyone to be on the same page at your firm! We appreciate your feedback on the memos--and your 5-star review. ### 11. Smokeball: The Extra Paralegal Every Law Firm Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Martin K. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smokeball?** The software is like having an extra paralegal on staff—it streamlines document automation, case management, task management and workflows with remarkable efficiency. The intuitive interface and seamless integrations make it easy to stay organized. Smokeball is the core of all our case management and it is the main tool that we use daily. Customer support is responsive, and frequent updates keep the platform improving. **What do you dislike about Smokeball?** The only downside is that it does not integrate with the newest version of Outlook, which has some nice advanced features. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is the central hub for all our case management activities, from client intake, document creation to task assignment and workflow. It keeps everything moving smoothly and efficiently. **Official Response from Katharine Uhrich:** > We love to hear that Smokeball is acting like an extra paralegal for your firm. Efficiency, organization, and time savings is what it's all about! We're working on the integration with the newest version of Outlook so you can take advantage of those new features without losing any of the streamlined Smokeball functionality. Thanks for your 5-star review! ### 12. Smokeball - game changer for law firms **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** We are half way through our second year in using Smokeball, and it has completely transformed the way I manage cases and workflow. It’s not just another legal software—it genuinely makes day-to-day tasks more efficient and organized. One of the biggest benefits for me is document automation. The ability to generate accurate, pre-filled legal documents in just a few clicks saves so much time and reduces the risk of errors. No more repetitive data entry—just streamlined, professional-looking documents every time. Another standout feature is Archie AI. It helps analyze case information, provides useful insights, and even predicts next steps, which has been incredibly helpful for staying on top of matters. It’s like having an extra set of hands to manage the workload. The task management system is also fantastic. It keeps everything organized, ensures deadlines aren’t missed, and makes collaboration with my team seamless. Assigning tasks, tracking progress, and staying on top of priorities has never been easier. One thing I really appreciate is Smokeball’s search functionality. It’s incredibly fast and accurate—I can quickly find documents, emails, and case details without digging through endless files. This has been a huge time-saver. Overall, Smokeball has made a real difference in my workflow. It’s reliable, intuitive, and packed with features that actually make my job easier. If you're looking for a way to improve efficiency in your practice, I’d highly recommend giving it a try. **What do you dislike about Smokeball?** There are so few drawbacks with using Smokeball, the only thing I can think of is that the system doesn't seem to work great with Excel documents, though not being a tech person, I don't know if that is related to Smokeball or Excel. **What problems is Smokeball solving and how is that benefiting you?** Keeping track of multiple tasks and eliminating time wasted pulling information together to write a letter or submit a form. Huge Time Saver! **Official Response from Katharine Uhrich:** > Bonnie, thanks for your detailed 5-star review. It's fantastic to hear that Smokeball has transformed how you work. We love to hear that we're alleviating pain points and making life easier whether it comes to quick, accurate document creation or ensuring your don't miss a deadline. If you'd like to share some details with your account manager around the Excel issues you're having that will help us greatly to troubleshoot. We're here for you! ### 13. Smokeball is an evolving tool for lawyers **Rating:** 5.0/5.0 stars **Reviewed by:** Juliet B. | partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** There are multiple features I like about Smokeball. The automated forms make preparation of subpoenas etc a breeze. Frankly, you dont need a paralegal once you get Sb. The fact that SB tracks my time for me when I draft emails or work on documents within a matter, has simplied billing. SB billing has now added options for online payment by clients which is also helpful. Anything that makes it easy for clients to pay their bills is amazing. **What do you dislike about Smokeball?** SB could improve the bills to better describe the substance of emails and what money is in the trust account. **What problems is Smokeball solving and how is that benefiting you?** tracking case activity and streamlining billing and collection of money from clients. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Juliet. Sounds like Smokeball saves you from hiring additional staff, which is amazing. Thank you for your feedback on how we can improve invoicing descriptions. I've pass this on to our product team. ### 14. Smokeball works great for us **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. | Principal/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Smokeball?** I find it a little strange that I never see Smokeball included in lists of common legal case management platforms. Because I’ve worked with several case management platforms, and I have yet to see one that is even remotely as robust as Smokeball. Smokeball is a full document management and document Storage platform as well as a case management platform, so it is able to do a lot more quickly than otherwise would be the case. For instance, the integration with Outlook is great. Tagging an email with a specific matter is so much easier and quicker than it was in Clio. Although I still don’t think you can tag multiple emails with the same matter as a bulk function. That’s something that under certain circumstances would be extremely helpful. The timekeeping function alone is probably worth the cost if you need timekeeping in your practice. Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than you would capture yourself if you were doing it by yourself. And it saves a ton of time. It also provides a much more reliable result than reconstructing something after the fact. I think the internal communication portal is extremely useful and easy to use. We use that all day all the time. The task function is good as well, in the integration with the Outlook calendar is great. **What do you dislike about Smokeball?** I will say that there are some things that it cannot do -- or instance, we have a separate Smokeball folder on our Dropbox where we put Smokeball documents that have to be downloaded from another source before they can be imported to Smokeball. Smokeball has improved this issue by creating a PDF to Smokeball option from print menus from anything you can print. But there are still other things, like scanning software that do not go straight into Smokeball. You have to save it on your computer or in Dropbox and then import it into Smokeball. Not a huge deal, but one more step. There is a way to file documents online using Court systems like PACER and Odyssey directly from Smokeball. However, if you have exhibits to those documents, you will have to do that separately. If you are using a particular function of a Smokeball matter, you cannot use another function in that matter at the same time. For instance, if you are inputting information on the names and addresses of defense counsel in a matter, you cannot open up another window for that same matter and look for an email or a letter from that counsel to obtain that information. You have to stop what you’re doing with inputting the data, close that window, and then open up another window in that matter to get the information and then reopen the first window to input the info. Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately. The file has to download from the cloud before it opens, and that can take some time, depending on the size of the file. And while that’s happening, you can’t open up any other files in that matter. In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and start opening up multiple large files, it can take forever to get anything done. You would then have to cancel those downloads before you do anything else. So large files like videos you can keep on Smokeball but if you need them immediately, you should also have them stored on your hard drive so you can open them up immediately. Another quibble I have is that the memo function and Smokeball is extremely clunky. Clio’s memo function was much better and cleaner and easier to use. Also, Smokeball is not particularly visually compelling. For instance, I like larger icons and images, and Functions for certain things as opposed to having to look at small print all the time. Smokeball is a small print platform. That’s a quibble not a major criticism, but if I was doing my own case management platform, I would have the functionality the robust functionality of Smokeball and combine that with The aesthetics of maybe a Cleo or something else. But until I invent my own platform, I’ll probably stick with Smokeball. Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license. There's a firm I collaborate with often that has SB, but we can't collaborate like we could with Dropbox. **What problems is Smokeball solving and how is that benefiting you?** See review above. **Official Response from Katharine Uhrich:** > Jordan, thanks so much for your thorough and detailed review! We love partnering with clients like you who are power users and just as excited about legal technology as we are. We've shared your review with our product team so they can review these feature suggestions. So happy to hear that Smokeball is the robust legal solution you need to run your firm. ### 15. I am the managing member of a law firm that has used Smokeball for nearly 6 years **Rating:** 4.0/5.0 stars **Reviewed by:** David G. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** It is very easy to use. It is greater for generating invoices and tracking time, and it is pretty good for document management. We use it daily **What do you dislike about Smokeball?** Does not automatically save. We have had some issues with Smokeball losing documents where there are multiple versions of a document with it sometimes reverting to earlier drafts. Also, its search function is not great. **What problems is Smokeball solving and how is that benefiting you?** It heelps us track time and invoice our clients for services efficiently. It is adequate for document management. Smokeball is responsive to our input and is working to improve its product to address issues and suggestions that we have offered. **Official Response from Katharine Uhrich:** > Thanks for your feedback, David. As you mentioned, we love client suggestions so we can improve and evolve. Love to hear that you're finding Smokeball user-friendly, automatically tracking your time, and generating accurate invoices. ### 16. It does what is supposed to do seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smokeball?** Been using Smokeball Bill free through the TX State Bar and so far, no complaints. It does as its supposed to do seamlessly. **What do you dislike about Smokeball?** The payment platform should include a pay later option. **What problems is Smokeball solving and how is that benefiting you?** IOLTA accounting **Official Response from Grace Angermeier:** > Thanks for sharing your experience! We’re glad to hear Smokeball Bill has been working seamlessly for you through the State Bar of Texas—great to know it’s doing exactly what you need. We appreciate the feedback on payment options as well. Suggestions like yours help us continue improving, and we’ll make sure it’s on our product team’s radar. Happy to hear we’re helping streamline your IOLTA accounting, and thanks again for taking the time to leave a review! ### 17. Smokeball rocks **Rating:** 4.5/5.0 stars **Reviewed by:** Amie R. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Smokeball?** Smokeball is wonderful in streamlining files and documents. It makes us more efficient. **What do you dislike about Smokeball?** Sometimes does not like to sync with Outlook 365. **What problems is Smokeball solving and how is that benefiting you?** Reducing the amount of paper used and making it easier to find files instead of flipping through hundreds of sheets of paper. **Official Response from Katharine Uhrich:** > So glad to hear that Smokeball is making your firm more efficient and less reliant on paper files! Thanks for your review, Amie. :) ### 18. Useful and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Brennan H. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Smokeball?** Intuitive and easy to use. It links to email, auto generates captions, saves contacts, and has a ton of litigation forms. When I was first starting, customer support would always help me with my questions about how to use it. I use it all day every day. It easily integrates with Outlook and was easy to implement. **What do you dislike about Smokeball?** I wish I could save PDF files direct from SB like a download, which might be possible, but I haven't figured it out. **What problems is Smokeball solving and how is that benefiting you?** Forms make everything faster, as do the contacts feature. The outlook integration is huge. **Official Response from Katharine Uhrich:** > So glad you're loving the Outlook integration and use Smokeball daily, Brennan. To quickly download a document or PDF from Smokeball, right-click on the file and select Export. If you have any other questions, our Support team is always here for you! https://support.smokeball.com/hc/en-us ### 19. Intuitive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smokeball?** Smokeball is incredibly user friendly. They also have a fantastic training that allows you to tailor to your firms needs. Complete integration with my desktop and software allowing smooth workflow. Implementing for our firms needs was a breeze and customer support is always avaiable with any transitions or adjustments I have had thus far. **What do you dislike about Smokeball?** I have yet to come across soemthing I truly dislike. There have been solutions to any issues that have arrived everystep of the way. **What problems is Smokeball solving and how is that benefiting you?** SB constanly updates and adds features that keep up with case matters. I can usually find any forms or templates needed. When there are any missing, I contact support and they assist me in making the adjustments needed. Intake forms are amazing but still need some fine tuning to refine. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review. So glad you've taken advantage of the training and really tailored Smokeball to your firm's needs. We constantly evolve and prioritize feature updates based on client feedback, so thank you for taking time to share! (We're rolling out updates to intake forms, but if you have thoughts--please share!) We're here for you. ### 20. Exceptional Drafting Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smokeball?** Smokeball's excellent drafting functionality for concisely summarizing matters is extremely useful, especially when drafting basic motions requiring basic data input and form-filling. **What do you dislike about Smokeball?** Smokeball is not capable of processes requiring anything beyond exigesis or quantum analytical reasoning. Smokeball cannot synthesize legal theories or suggest creative solutions to a complicated legal matter. **What problems is Smokeball solving and how is that benefiting you?** Excellent. SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Andrew! Thrilled to hear that Smokeball is saving you and your firm countless hours. ### 21. Excellent Legal File Organizer **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Smokeball?** I like how Smokeball will draft legal documents for you and keeps all of my files organized in one place. **What do you dislike about Smokeball?** I wish Archie was a better AI source. I have had problems with it. It does not do a great job of summarizing deposition transcripts. I find ChatGPT to be more helpful. **What problems is Smokeball solving and how is that benefiting you?** It organizes all of my files neatly in one place. It is good in providing a format for certain documents. **Official Response from Katharine Uhrich:** > Colin, so glad you're loving the automated templates to assist with document creation and that Smokeball is helping you stay organized. One of the many great things about Archie AI is that it's integrated into your instance of Smokeball so it's secure and can produce accurate results with the right prompting. If you haven't already tried the new Archie Prompt Library, I highly recommend it: https://support.smokeball.com/hc/en-us/articles/29816246368919-Using-the-Archie-Prompt-Library Thanks for your 5-star review! ### 22. Useful Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana F. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Keeping track of cases, clients, and statutes has been a breeze with this software. Can't remember how he managed without it before. Lots of helpful tools to successfully manage all stages of a file: from sol reminders, intakes, and tasks. We've had to contact customer service on occasion but they were always eager to please and resolved our issues immediately. Highly recommended to use for any area of law. **What do you dislike about Smokeball?** Some bugs and crashes periodically Help button is located poorly **What problems is Smokeball solving and how is that benefiting you?** Legal drafting of documents Automation Client management **Official Response from Katharine Uhrich:** > Thanks for your detailed review, Ana! Thrilled that Smokeball is making work so much easier than before. Automation, organization, and end-to-end case management is what it's all about. We're here whenever you need us. ### 23. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie C. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Smokeball has everything in one place - emails, documents, contacts, etc. It makes it easier to collaborate on cases with others because it has the capability to contain all the information in one matter **What do you dislike about Smokeball?** While I do not use for billing - the time tracking feature never seems to work properly **What problems is Smokeball solving and how is that benefiting you?** Again, it is the ease of having all the information on one case in one location. The necessity of requiring a paper file is significantly diminished which makes remote work better **Official Response from Katharine Uhrich:** > Love hearing that Smokeball is making it easy to collaborate and work remotely because everything is in one digital place. Thanks for your 5-star review, Jackie! ### 24. My Experience Using Smoke Ball **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** Smoke Ball makes my life much easier. I love the fact I can make memos in my files for my reference later and have one place to store all my contacts.Go Smoke Ball! :D **What do you dislike about Smokeball?** Templates could be easier to update. Also, the fact that when you have the contact window open, no other windows work. And that can get frustrating. **What problems is Smokeball solving and how is that benefiting you?** Storing our files since we need to eep them for a minimum of 10 years. **Official Response from Katharine Uhrich:** > Go Brittany! So happy to hear Smokeball is making life easier for you. Thanks for your 5-star review! :D ### 25. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Josie N. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like the way it has so many options to keep you organized - great calendar, which you can color code and makes it easy to know when others in your company are free too. **What do you dislike about Smokeball?** Sometimes it is hard to save documents or I save something and i dont know where it went. **What problems is Smokeball solving and how is that benefiting you?** It is nice to be able to have my documents everywhere and anywhere i need them becasue i work in various offices and courthouses **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Josie! If you ever want some additional training on working with documents, our experts are happy to do a session with you. You can schedule time here: https://support.smokeball.com/hc/en-us/articles/6112208945815-Schedule-Training-with-Smokeball ### 26. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Smokeball?** My favorite part of Smokeball is the app. I can access client files anywhere and anytime. **What do you dislike about Smokeball?** I really don’t dislike anything. It is very user friendly. **What problems is Smokeball solving and how is that benefiting you?** I love the forms, the ease of searching for documents using search bar, and how easy it is to find everything. Smokeball is by far the best case management software **Official Response from Katharine Uhrich:** > Thrilled to hear that Smokeball keeps you in the know while you're on the go. Thanks for your 5-star review! ### 27. Smokeball **Rating:** 4.5/5.0 stars **Reviewed by:** Donna W. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** 1. you can save folders 2. you can easily save emails **What do you dislike about Smokeball?** 1. you can't insert a document from Smokeball into a calendar event 2. you can't upload a folder to an email 3. you can't put an email into a correspondence folder, it just goes down to the bottom of the list after all my folders - do not like that at all. **What problems is Smokeball solving and how is that benefiting you?** just as a help desk. **Official Response from Katharine Uhrich:** > Thanks for your review and feedback, Donna. These detailed examples help us evolve and make the best possible legal software. ### 28. Rough at the start, but now very good **Rating:** 4.0/5.0 stars **Reviewed by:** Mitch D. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Our office badly needed an organization system. It takes a while to get the hang of Smokeball and all of its function, but once you're used it, it is invaluable **What do you dislike about Smokeball?** Smokeball needs to be connected to the internet. A weak connection has a drastic impact on Smokeball's ability to run smoothly **What problems is Smokeball solving and how is that benefiting you?** Organization - we now have files for all clients with all information easily accessible in one spot **Official Response from Katharine Uhrich:** > Love to hear that Smokeball is invaluable to your firm! Three cheers for staying organized and having easy access to all your cases and contact info. We're here whenever you need us. ### 29. paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen G. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Everything! I use Smokeball with several attorneys and don't know how we worked without it. It makes working files so much more efficient. Love the esign feature that was recently included with no additional charge. The closing statements for real estate simplify things so much! **What do you dislike about Smokeball?** lag time to create a closing statement sometimes takes a while **What problems is Smokeball solving and how is that benefiting you?** efficiency of working files remotely **Official Response from Katharine Uhrich:** > Kathleen, love to hear that Smokeball is essential to your real estate firm's productivity. Efficiency is what it's all about! Thanks for your 5-star review. ### 30. Smokeball is by far the best case-managment software i have used **Rating:** 5.0/5.0 stars **Reviewed by:** Maria B. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Smokeball?** Smokeball's user interface is very intuitive, and their features are very well thought out. They take suggestions from users and implement them fairly regularly, so what you get is software with features that make your day-to-day practice so much easier. **What do you dislike about Smokeball?** Their task-management component could be better, although they have recently added priority levels to the tasks, which helps tremendously. **What problems is Smokeball solving and how is that benefiting you?** Staying Organized. Just about everything stays right in the matter, so it's hard to lose things. The amount of time I have saved by not having to dig through email alone had been worth the price. It has also really streamlined our billing processes with automatic time tracking. **Official Response from Katharine Uhrich:** > Thanks for the 5-star review, Maria! We're so glad that Smokeball is streamlining billing, saving you time, and keeping everything organized. We're here to make your life easier! Please reach out if you ever have suggestions or need anything. ### 31. It's been easy for me to learn to navigate it being new to the law business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smokeball?** that it has a box/ place for everything to we can put as much info as possible on each case **What do you dislike about Smokeball?** I'm having a bit of a hard time with Biling being new to the legal billing I am just learning how to do the invoices and how to play around with the info for the invoices. I don't like that it doesn't let me add a name, address, email. I have to pick from a list and I still don't know how to edit that list **What problems is Smokeball solving and how is that benefiting you?** none that i know of **Official Response from Katharine Uhrich:** > Thanks for your 5-star review. If you're looking to learn more about Smokeball Billing, you can schedule training with one of our billing experts here: https://support.smokeball.com/hc/en-us/articles/6112208945815-Schedule-Training-with-Smokeball They will happily help you become a billing pro! ### 32. Case management excellent; billing app is horrible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Easy to use interface. LIve Tech support is easily reachable and genuinely wants to resolve issues. **What do you dislike about Smokeball?** The Billing app is the worst we have ever worked with. It is not capable of doing the most basic things. Our staff and clients find it significantly lacking. We've been promised that many improvements are coming, but it's been months. In the meantime, we've had to hire additional staff to take care of billing because their app and process is so poor. have to apply many "workarounds" and extra analysis/steps to produce and monitor bills. **What problems is Smokeball solving and how is that benefiting you?** Document managment. **Official Response from Katharine Uhrich:** > Thanks for your feedback! Glad that you're generally finding Smokeball easy to use, although we're sorry to hear that the billing functionality isn't aligning with your firm's needs. Sounds like you're in touch with our Support team, but if you need anything else you can reach out here: https://support.smokeball.com/hc/en-us ### 33. Excellent Product That Evolves with the Times! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian A. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Love Smokeball. Keeps me organized and in touch with my cases and my staff. Was a gamechanger during Covid. They are constantly implementing new features. Best CM system by far. **What do you dislike about Smokeball?** No problems I can identify. Smokeball is a great overall product. **What problems is Smokeball solving and how is that benefiting you?** I could use a lesson on CRM and integrating our contact form with SB **Official Response from Katharine Uhrich:** > Ian, we're so glad that you're loving Smokeball. Staying organized and having transparency into your case work is what it's all about! If you'd like some additional training on integrating your contact form with Smokeball, our experts would be happy to help: https://support.smokeball.com/hc/en-us ### 34. Best Resource We Have **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Smokeball?** I have personally used several software programs designed to assist law firms in case load management, but with Smokeball no others compare. The complete ease of use to searching for documents or terms within documents, automatic time capture, document template creation, excellent support staff, and so much more. I could not see returning to another software. **What do you dislike about Smokeball?** The only disadvantage to Smokeball is the billing is online. The online version and the Desktop version are vastly different. I cannot access my case management through the online version. **What problems is Smokeball solving and how is that benefiting you?** Smokeball solves the billing and time capture, document templates, ease of the calendar and reminders. **Official Response from Katharine Uhrich:** > Love hearing that Smokeball rises above other practice management software solutions, Jessica! We're here to make work easier, faster, and more accurate. Let us know how we can support you, and thanks for your 5-star review. ### 35. INFO@ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Smokeball?** The upsides of smokeball are that it tracks all time when in a form/template. you can do your invoice from smokeball you can track phone calls with zoom that integrate. The costumer service is also amazing **What do you dislike about Smokeball?** I really dont have any dislikes. Smokeball is a great platform **What problems is Smokeball solving and how is that benefiting you?** Smokeball is helping us solve our billable hourly retainer by tracking everything and allowing invoices to be ran and emailed directly from smokeball billing **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! So glad Smokeball's automatic time tracking is helpful you bill more accurately. Our team is always here for you. :) ### 36. My experience with Smokeball has been very positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Chastity M. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** My experience with Smokeball has been great. We tried many legal software programs before trying Smokeball and can say Smokeball is superb to the rest. It has it all in one place and very user friendly. If I ever have a question customer support is always available and very helpful. **What do you dislike about Smokeball?** I can't really think of any downsides to Smokeball. **What problems is Smokeball solving and how is that benefiting you?** Smokeball makes my job easier because I am able to use it for everything I need when it comes to managing our clients and employees. **Official Response from Katharine Uhrich:** > Wow, thanks for the lovely feedback Chastity! Awesome to hear that Smokeball's practice management software is superb compared to your experience with other programs. We strive to deliver unparalleled customer support. We're here for you! ### 37. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Smokeball?** After using umpteen case management systems in the past, I have come to love Smokeball's fluidity, especially when it comes to billing. **What do you dislike about Smokeball?** There are some kinks with saving documents, where the most recent version of a document is not saved to the file and cannot be located. There are also some additional shortcuts or cheats that are needed e.g. being able to duplicate a billing entry. **What problems is Smokeball solving and how is that benefiting you?** Accessibility of documents wherever you go as long as you have access to the internet. **Official Response from Katharine Uhrich:** > Thanks for your review, Shivani! Our Support team will happily work with you to resolve the issue with saving documents as this should be seamless. You can schedule time with them here: https://support.smokeball.com/hc/en-us ### 38. Smokeball does it all **Rating:** 4.5/5.0 stars **Reviewed by:** Tim J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Smokeball is a single platform that covers all the bases for a small-midsized firm. **What do you dislike about Smokeball?** The billing procedures and integration is not ideal because it is browser-based, and not within the main smokeball application. **What problems is Smokeball solving and how is that benefiting you?** Keeping it all together calendar, communications, documents, billing and reporting **Official Response from Katharine Uhrich:** > Thanks so much for your review, Tim. We're glad that you're finding value in Smokeball's all-in-one practice management software. Depending on your plan, you can access Billing via the browser as well as through the main Smokeball application. Here's how to access via the desktop app: https://support.smokeball.com/hc/en-us/articles/27257567409815-Enable-Smokeball-Billing-from-the-desktop-app ### 39. Smokeball is a great timing saving program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Many things are automated to eliminate duplicative work, allows us to streamline processes, and keep our processes standard and consistent. **What do you dislike about Smokeball?** There are program glitches that have been ongoing for years that are incredibly frustrating. Also, when features are changed, certain tools are no longer able to be used - which gets frustrating. **What problems is Smokeball solving and how is that benefiting you?** Thus far, Smokeball has remained fairly consistent with my practice area - if they could add better features to the real estate practice that would be helpful. **Official Response from Katharine Uhrich:** > Sounds like Smokeball is automating work and eliminating tasks, which is great to hear! We'd love to hear more about which features would be helpful to your real estate practice. This type of feedback is essential for us evolving. ### 40. It's got great potential! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** Smokeball is great at keeping the office organized and storing all of the critical information in one place. **What do you dislike about Smokeball?** It's bothersome that when viewing calendars, it shows a list of all former staff and that those names cannot be hidden. Also, when you onboard users that are hired for specific roles and you only want them to have access to certain types of matters, there's no way to do that in large quantities. You need to open each matter/lead and adjust permissions there. This is an impossible task when there's over 10,000 leads and matters combined. **What problems is Smokeball solving and how is that benefiting you?** Smokeball gives us one place to store all of our important documents, contacts, billing, court dates, etc. **Official Response from Katharine Uhrich:** > So glad that Smokeball is an all-in-one legal software solution for your firm! To hide former staff in the calendar section, just right click on their name and uncheck "Show former staff." And thank you for the feedback on adjusting permissions in bulk; I've passed this on to our product team. ### 41. Excellent way to manage your lawfirm **Rating:** 5.0/5.0 stars **Reviewed by:** Scott V. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** Integrated billing and case management.. **What do you dislike about Smokeball?** I wish I could assign email addresses to specific billable matters **What problems is Smokeball solving and how is that benefiting you?** Smokeball does a great job coordinating billings, expenses, and case management. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Scott! We're here for you. ### 42. Smokeball is valuable. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** The searchable nature of it turns every document into an example. **What do you dislike about Smokeball?** The fact that I can no longer sort matters by tags. This is a real probem and I have asked for it to be changed before. I dont want to have to runa report to sort by tag, in the same way that we can sort the matter list via other fields, we should be able to do the same with tags. My office relies on tags and we have built our orgainization process around the tags, to have the sort by option removed is not good. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is an exellent organizational tool and we cannot work effectively without good organization. **Official Response from Katharine Uhrich:** > We're so glad that Smokeball is keeping you organized and efficient. Thanks for the feedback on sorting by tags. We've passed this on to the Product Team! ### 43. Efficient and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Smokeball?** Billing software is modern and intuitive. **What do you dislike about Smokeball?** The least helpful question does not apply. **What problems is Smokeball solving and how is that benefiting you?** Streamlining client files and integration with filing cases / documents. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! Love to hear that Smokeball is easy to use and intuitive. ### 44. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Taki C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like how easy it is to use. It works seamlessly with outlook. I the UI is fantastic. **What do you dislike about Smokeball?** I have not noticed anything that I genuinely dislike after using it for 2 years now. **What problems is Smokeball solving and how is that benefiting you?** It keeps everything organized **Official Response from Katharine Uhrich:** > Taki, thanks for the great feedback! So awesome to hear that Smokeball is keeping you organize and works seamlessly. If you ever do have feedback, please let us know. This is how we continue to evolve to meet legal professionals' needs. ### 45. Amazing product for mid size firm **Rating:** 4.0/5.0 stars **Reviewed by:** Ajit S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Its versatility, staff is elementary to work with, and overall software improvement as demand and needs change. **What do you dislike about Smokeball?** Sometimes there are few features that are hard to understand. **What problems is Smokeball solving and how is that benefiting you?** It has made matter management extremely smooth. **Official Response from Katharine Uhrich:** > Thanks for your review, Ajit, and glad to hear that Smokeball makes your case management very smooth! We'd love to hear more about what features are difficult to understand as user feedback helps us grow and evolve. ### 46. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Caitlin C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like that you can associate emails to matters which helps with billing and finding information that someone else might have emailed. **What do you dislike about Smokeball?** I wish you could mark communicate messages as unread. I don't like that once I've read them, if a message has a task I can't get to right away, I have to remind myself to go back to it. **What problems is Smokeball solving and how is that benefiting you?** Linking efile documents, automatically billing efile expenses, **Official Response from Katharine Uhrich:** > Thanks, Caitlin. I've passed your feedback about being able to mark a communicate message unread on to our product team for their review! Appreciate your feedback. 😄 ### 47. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucero D. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smokeball?** Very easy to use and it's very accessible. **What do you dislike about Smokeball?** Having to automate a document for templates. **What problems is Smokeball solving and how is that benefiting you?** Keeping all documents where you need them and easy tasks reminders. **Official Response from Katharine Uhrich:** > So glad you're finding Smokeball easy to use, Lucero. Your firm can have its proprietary documents automated, but you can also use Smokeball's library of 20,000+ already automated legal templates! https://support.smokeball.com/hc/en-us/articles/6112294886423-Search-in-the-TemplateLab-Library ### 48. Smokeball **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Smokeball integrates with a lot of other software. It also has great search capabilties. I like that it has Archie, the AI assistant. The customer support is very good as well. I use Smokeball all day, every work day. It is easy to sue and fairly intuitve. **What do you dislike about Smokeball?** The AI assistant, Archie, could be way more robust, including listen to speech. I also want to be able to voice type in SB and use my voice for many commands. **What problems is Smokeball solving and how is that benefiting you?** Archie has made some of these task easier but could be much more robust. The legal document management is intutive and organized in SB. **Official Response from Katharine Uhrich:** > Thanks for your review, and we're so glad that Smokeball is easy to use and saving you time with search and the AI Matter Assistant. Archie is powerful, and has way more enhancements coming to users this year! Keep an eye out 👀 ### 49. matthew review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Smokeball?** Smokeball made it very easy for me to learn by having all the help videos and great customer service. I was able to learn the software fast **What do you dislike about Smokeball?** There is nothing I dislike about smokeball **What problems is Smokeball solving and how is that benefiting you?** Smokeball helped me solve how to use the software as a new employee **Official Response from Katharine Uhrich:** > Thanks for your 5-star review! Love hearing that Smokeball is intuitive and easy to learn. ### 50. decent at best **Rating:** 2.5/5.0 stars **Reviewed by:** Michael P. | legal assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** the cloud based software lets me work from anywhere. **What do you dislike about Smokeball?** 1/2 the time files that are saved in matters will not load. **What problems is Smokeball solving and how is that benefiting you?** lets employees work remotely **Official Response from Katharine Uhrich:** > Michael, we're sorry to hear that you're having trouble loading files. Please do reach out to our support staff so we can get this resolved for you! https://support.smokeball.com/hc/en-us ## Smokeball Discussions - [What integrations do you have?](https://www.g2.com/discussions/smokeball-faqs-53285246-1311-43cc-a539-a887fc0b4650) - 1 comment, 2 upvotes - [how do i open e-mails from smokeball without having outlook 'Not Responding' and freezing](https://www.g2.com/discussions/12251-how-do-i-open-e-mails-from-smokeball-without-having-outlook-not-responding-and-freezing) - 1 comment, 1 upvote - [Is Smokeball cloud-based software?](https://www.g2.com/discussions/smokeball-faqs-68610ee8-c56a-4b4f-a9d7-e1161ebf204d) - 3 comments, 1 upvote - [Does Smokeball have document automation?](https://www.g2.com/discussions/smokeball-faqs-ff993cde-dd1c-4d52-beb9-4410d803aa5d) - 1 comment, 1 upvote - [Is there free training and online courses to help learn the software?](https://www.g2.com/discussions/smokeball-faqs-00f78478-86d9-43c0-960e-4316e24d9324) - 2 comments, 1 upvote - [View Smokeball pricing details and edition comparison](https://www.g2.com/products/smokeball/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+12%3A02%3A01+-0500&secure%5Bsession_id%5D=02665ff7-6392-4e3f-acbe-415025d15b17&secure%5Btoken%5D=955a0bc4f1b83515b9a8ea9cd0160e282afa0d88928de272cda450c175f27413&format=llm_user) ## Smokeball Integrations - [8am LawPay](https://www.g2.com/products/8am-lawpay/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Briefpoint](https://www.g2.com/products/briefpoint/reviews) - [Bundledocs](https://www.g2.com/products/bundledocs/reviews) - [Case Status](https://www.g2.com/products/case-status/reviews) - [CollBox](https://www.g2.com/products/collbox/reviews) - [DecisionVault](https://www.g2.com/products/decisionvault/reviews) - [Hona](https://www.g2.com/products/hona/reviews) - [Intaker](https://www.g2.com/products/intaker/reviews) - [Kenect](https://www.g2.com/products/kenect/reviews) - 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Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Dashboard - Cloud - Mobility - Contact Management **Generative AI** - AI Text Generation - AI Text Summarization **Storage and Collaboration - Legal Document Management** - Editing and Tracking - Centralised Database - Accessibility and Permission for Sharing - Document Storage **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making **Platform Content** - Automation - File Sharing - Content Library **Content Management** - Document Management - Calendar Integration - Workflow **Content Management** - Document Management - Calendar Integration - Workflow **Document Management - Legal Document Management** - Search and Retreival - Synchronization of Data - Versioning **Agentic AI - Legal Document Drafting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Basics** - Interoperability - Offline Editing - E-Signature **Time & Billing** - Time Tracking - Payments - Billing **Analysis - Legal Document Management** - Document Review - Legal Analytics **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence - Legal Document Management** - AI Automation **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Accessibility - Legal Document Management** - Cross-Platform Access **Agentic AI - Legal Document Management** - Cross-system Integration - Natural Language Interaction ## Top Smokeball Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (383 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - 4.7/5.0 (288 reviews)