--- title: ConnectWise PSA Reviews meta_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 582 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 582 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConnectWise PSA Reviews **Vendor:** ConnectWise **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 582 ## About ConnectWise PSA ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. ## ConnectWise PSA Pros & Cons **What users like:** - Users appreciate the **ease of use** of ConnectWise PSA, finding it simple to manage tickets and client information. (36 reviews) - Users value the **seamless integration** of ConnectWise PSA, enhancing workflow automation and providing an all-in-one solution. (21 reviews) - Users appreciate the **strong integration capabilities** of ConnectWise PSA, enhancing efficiency across various tools and workflows. (16 reviews) - Users value the **feature richness** of ConnectWise PSA, enjoying its all-in-one capabilities and strong integrations. (15 reviews) - Users value the **high-quality customer support** from ConnectWise PSA, which enhances user experience and project management. (13 reviews) - Client Management (10 reviews) - Comprehensive Features (10 reviews) - Customizability (10 reviews) - Easy Customization (10 reviews) - Easy Integrations (10 reviews) **What users dislike:** - Users find the **learning curve challenging** with ConnectWise PSA, requiring complex configurations for effective use. (24 reviews) - Users report **poor customer support** , experiencing unresponsive service and unresolved issues consistently. (16 reviews) - Users find the **complex usability** of ConnectWise PSA frustrating, with tedious processes and excessive click requirements for tasks. (15 reviews) - Users wish for **missing features** like more keyboard shortcuts and a better mobile app to enhance ConnectWise PSA. (13 reviews) - Users experience significant **performance issues** with ConnectWise PSA, including slow responses and frustrating system glitches. (10 reviews) - Slow Performance (10 reviews) - Time-Consuming (9 reviews) - Users find ConnectWise PSA to be **expensive** , posing challenges for smaller businesses and those on a budget. (8 reviews) - Limited Features (8 reviews) - Not Intuitive (8 reviews) ## ConnectWise PSA Reviews ### 1. Great PSA system is you take the time to set it up according to your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about ConnectWise PSA?** Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. **What do you dislike about ConnectWise PSA?** The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. **What problems is ConnectWise PSA solving and how is that benefiting you?** It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. ### 2. Efficient Tool That Simplifies Daily Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Imran I. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2025 **What do you like best about ConnectWise PSA?** What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. **What do you dislike about ConnectWise PSA?** What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. **What problems is ConnectWise PSA solving and how is that benefiting you?** ConnectWise PSA helps me handle tickets, time entries, and client tasks all in one place. It keeps everything organized, cuts down on manual work, and makes tracking issues much easier. Because of that, I can work faster, stay on top of things, and deliver better support to customers. ### 3. Robust Features but Cumbersome Performance **Rating:** 1.5/5.0 stars **Reviewed by:** Matt G. | Senior Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about ConnectWise PSA?** I like ConnectWise PSA for its customization. I appreciate being able to create any fields I need that can be searched on. I use the tickets and reporting features the most. **What do you dislike about ConnectWise PSA?** I find ConnectWise PSA too bloated with features that aren't used, which causes it to run slower and makes it cumbersome. During the initial setup, because of the numerous features, figuring out what we actually wanted was a bit much. I would prefer if the software could change to modules that can be installed instead of everything always being available. **What problems is ConnectWise PSA solving and how is that benefiting you?** ConnectWise PSA helps with ticket management, enabling me to hand off tickets, get status updates, confirm SLA, and ensure tickets are actioned. ### 4. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Harry Q. | Junior IT Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about ConnectWise PSA?** Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. **What do you dislike about ConnectWise PSA?** Not automatic time logging therefore hours look lower than actual. **What problems is ConnectWise PSA solving and how is that benefiting you?** Easy to contact clients and communicate easy. ### 5. Highly Customizable—Great Results When Set Up Right **Rating:** 4.5/5.0 stars **Reviewed by:** Eileen W. | ConnectWise PSA/CPQ and HaloPSA Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ConnectWise PSA?** Highly customizable, you just need to set it up correctly from the start **What do you dislike about ConnectWise PSA?** It can have a steep learning curve but as I said, set it up right from the start and you are good! **What problems is ConnectWise PSA solving and how is that benefiting you?** It’s a great professional services automation tool that integrates with quoting, RMM, and other tools, which makes it highly customizable and easy to tailor to our needs. ### 6. Flexible Workflow Automation That Makes Follow-Ups Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Travis B. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ConnectWise PSA?** Automation Automation Automation! Love how flexible the workflows are. Easy to setup schedules/tasks/customer follow ups, etc. **What do you dislike about ConnectWise PSA?** We kind of gave up using it for inventory tracking. Coming from a different PSA, it really needs work in comparison. **What problems is ConnectWise PSA solving and how is that benefiting you?** Love how well it integrates with our RMM, phone system and accounting package. ### 7. Keeps Everything Organized for Effortless Day-to-Day Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna G. | Office Manager, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about ConnectWise PSA?** It keeps everything organized and makes it easier to manage day-to-day operations. **What do you dislike about ConnectWise PSA?** It can feel complex and isn’t very user-friendly for most users. **What problems is ConnectWise PSA solving and how is that benefiting you?** Everything is in one place, which helps me save time, reduce errors, and manage scheduling, tickets, and billing far more efficiently. ### 8. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Cyber Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about ConnectWise PSA?** It has helped to streamline our service desk operations! **What do you dislike about ConnectWise PSA?** The reporting could be better, but its great beyond that. **What problems is ConnectWise PSA solving and how is that benefiting you?** It provides the ticketing and SLA tracking that is crucial to our business. ### 9. Great MSP Integrations and One Billing Hub, but Account Management and UI Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Mircea M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ConnectWise PSA?** 1. integrations with most popular MSP tools 2. single source of truth for billing, projects, crm, tickets and time spent **What do you dislike about ConnectWise PSA?** account managemement, lack of innovation, UI **What problems is ConnectWise PSA solving and how is that benefiting you?** MSP processes and workflows ### 10. Easy to use, a little clunky, but overall one of the better options. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about ConnectWise PSA?** Easy to use and very customizable. We were able to adjust it to fit our workflows without much effort, which made onboarding and day‑to‑day use smooth and straightforward. **What do you dislike about ConnectWise PSA?** The platform feels clunky and somewhat outdated. Both the backend and frontend could benefit from a full refresh to improve performance, usability, and overall user experience. **What problems is ConnectWise PSA solving and how is that benefiting you?** The platform supports our day‑to‑day PSA activities well, particularly around time tracking and ticketing. It provides the core functionality needed to manage daily operations in a structured way. ## ConnectWise PSA Discussions - [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) - 1 comment, 1 upvote - [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment - [View ConnectWise PSA pricing details and edition comparison](https://www.g2.com/products/connectwise-psa/reviews/connectwise-psa-review-939587?section=pricing&secure%5Bexpires_at%5D=2026-07-10+06%3A28%3A03+-0500&secure%5Bsession_id%5D=39f69e0a-937b-4ec2-af5d-1e4324e90866&secure%5Btoken%5D=5fa64c40d0c66d51121848ae062e200b65a49c03a195809e37459249a317cd59&format=llm_user) ## ConnectWise PSA Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [SmileBack](https://www.g2.com/products/smileback/reviews) - [TimeZest](https://www.g2.com/products/timezest/reviews) - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) ## ConnectWise PSA Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Dashboards - Time Tracking - Surveys **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Data Updates** - Historical Snapshots - Real-Time Updating **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **System Management** - Security - System Monitoring **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Collaboration** - Sharing - Co-Editing - Devices **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Analytics** - Forecasting - Reporting - KPIs **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top ConnectWise PSA Alternatives - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.2/5.0 (603 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - 4.3/5.0 (661 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - 4.2/5.0 (242 reviews)