--- title: SmartSuite Reviews meta_title: 'SmartSuite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how SmartSuite works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 43 scale: '5' date_modified: '2026-07-13' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # SmartSuite Reviews **Vendor:** SmartSuite **Category:** [Work Management Software](https://www.g2.com/categories/work-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 43 ## About SmartSuite SmartSuite is an AI-powered Work Operating System (Work OS) — one platform for GRC & Resilience, IT Service Delivery, Project & Portfolio Management, and Business Operations. Trusted by over 2,000 businesses worldwide, SmartSuite unites data, teams, and systems in a single governed environment, eliminating tool sprawl, reducing manual handoffs, and giving every stakeholder real-time visibility into the work that matters most. Where traditional GRC and ITSM platforms require lengthy build cycles, custom development, and months of professional services before a single team goes live, SmartSuite is built to launch in weeks, not quarters. Purpose-built Solution Suites — spanning Enterprise Risk Management, Compliance, Internal Audit, Cyber & IT Risk, ITSM, IT Asset Management, Portfolio & Financial Management, and more — are ready to deploy from day one, configured without code, and designed to expand as adoption grows across the organization. Underpinned by 8 interconnected platform frameworks — Data Architecture, Workflow Orchestration, Automation, Artificial Intelligence, Secure Collaboration, Enterprise Reporting, Integrations, and Security & Governance — SmartSuite delivers the structural rigor enterprise organizations demand without the total cost of ownership that traditional point solutions carry. SOC 2, ISO 27001, GDPR, and HIPAA compliant out of the box. ## SmartSuite Pros & Cons **What users like:** - Users find SmartSuite's platform incredibly **easy to use** , making it simple to build and improve internal tools. (18 reviews) - Users appreciate the **flexibility** of SmartSuite, enabling varied views and seamless integration with other applications. (10 reviews) - Users praise the **exceptional customer support** of SmartSuite, highlighting helpfulness, quick responses, and community engagement. (9 reviews) - Users admire the **intuitive design** of SmartSuite, enhancing their productivity with easy customization and support. (8 reviews) - Users love the **beautiful and user-friendly interface** of SmartSuite, which enhances adoption and overall experience. (8 reviews) - Users value the **customizability** of SmartSuite, enabling tailored solutions that enhance productivity and meet individual workflow needs. (7 reviews) - Users highlight the **efficiency** of SmartSuite, enabling quick creation and improvement of internal tools effortlessly. (6 reviews) - Users find **implementation incredibly easy** with SmartSuite, enabling seamless integration and efficient workflow improvements. (5 reviews) - Users value the **seamless integrations** of SmartSuite, which significantly enhances workflow efficiency and team collaboration. (5 reviews) - Simple (5 reviews) **What users dislike:** - Users find SmartSuite **expensive** , with pricing pushing some to seek alternatives despite its fantastic features. (3 reviews) - Users note the **missing features** in SmartSuite, particularly limited formula functions and lack of advanced automation capabilities. (3 reviews) - Users find the **learning curve challenging** , requiring database understanding and time for training to use SmartSuite effectively. (2 reviews) - Users find the **mobile app lacking** and desire enhancements for the "My Tasks" and Grid View features. (1 reviews) - Users find the **limited library of formula functions** restricts functionality, impacting their overall experience with SmartSuite. (1 reviews) - Difficult Navigation (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) - Limited Integrations (1 reviews) - Manual Data Entry (1 reviews) ## SmartSuite Reviews ### 1. Flexible, Powerful, Easy to Use, and a Game Changer for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy D. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about SmartSuite?** The flexibility and the ease of use. It's super quick to get started, and with powerful database-like connections and automations it really has been a game changer for our business. We use it for project management, resource management, equipment tracking, human resources and employee reviews, and dozens of internal and external forms that enter data directly where it's needed. They are miles ahead of Monday in data and project management, and catching up to Airtable fast for database capabilities. **What do you dislike about SmartSuite?** It's a snappier and smooth interface than Monday we migrated from, but not quite Asana-smooth either. **What problems is SmartSuite solving and how is that benefiting you?** We run our entire business on SmartSuite, handling project management, invoice tracking, proposals, HR, and equipment management all in one place. We onboard over 300 projects per year, and from proposal to final invoice the projects and everything around them flows through or connects to SmartSuite, ### 2. Awesome Value: Easy Resident Data Collection, Document Management, and 5 Seats per License **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff G. | Assistant Fire Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SmartSuite?** We love the ability to get data from our township residents. It easily integrates into our environment, and it also allows us to manage documents. The greatest advantage is that 1 license allows 5 "seats", so the pricing is awesome. There is also a cost savings for paying yearly but you have the option to go month to month. **What do you dislike about SmartSuite?** Only 1 is no third-party integrations. Other than that have no complaints. Its a great product. **What problems is SmartSuite solving and how is that benefiting you?** Document management and survey our residents regarding important topics regarding zoning and quality of life issues. We are trying to be in touch with our residents and this allows it. ### 3. Amazing Platform for Organizing Records and Managing Multiple Tables **Rating:** 4.5/5.0 stars **Reviewed by:** Lincoln T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about SmartSuite?** Amazing platform, awesome mobile app, and desktop experience, great way to organize records, and multiple tables, and applications. **What do you dislike about SmartSuite?** The pricing is what ultimately made us move away from SmartSweep, but other than that, it's a fantastic platform. **What problems is SmartSuite solving and how is that benefiting you?** organizing a no code database, especially with multiple tables and integrations between tables across solutions (bases) is game changer. ### 4. A Must-have Tool for Small and Mid-Sized Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Andre T. | Growth & Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2024 **What do you like best about SmartSuite?** SmartSuite stands out because it’s super easy to build and improve internal tools quickly, and their customer support is always available and incredibly helpful. This flexibility creates a work environment where teams can easily adapt to new challenges and make ongoing improvements. The platform is user-friendly, so you can create custom tools without needing a lot of technical skills, making it perfect for boosting innovation and efficiency. Whenever you have questions or need assistance, their customer support is fast and reliable. Honestly, their support team is top-notch, providing one-on-one help, showing how committed they are to keeping users happy and improving their service. **What do you dislike about SmartSuite?** The lack of a mid-tier between the Team and the Professional plan. Also, although it has an amazing customer support, for european customers like myself, a bigger team of support for the European Market would be really appreciated. **What problems is SmartSuite solving and how is that benefiting you?** It helped us create a centralized CRM platform for our foreign distributors, helping us share generated leads with external partners. ### 5. I actually love this product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about SmartSuite?** This is the first time ive used it after using a suite of tools for twenty plus years. I have to say im very impressed with the capability. Is it perfect? No but then what system is? But its bloody close. Well done to everyone at SmartSuite for building an intelligent, well considered product. **What do you dislike about SmartSuite?** Face detection and cropping on photos might be nice. But im splitting hairs, its a very good product. **What problems is SmartSuite solving and how is that benefiting you?** Managing linked data for sponsorships ### 6. Employee friendly powerful project & task management software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about SmartSuite?** I've tried a number of of the big project managment software tools to manage processes in our small business. Other project managment solutions were too complicated and had too steep a learning curve for staff to adopt successfully. Smartsuite is by far the simplest software I've tried to implement and the easiest learning curve for staff to actually use the tool. The software is equally increidbly powerful & you can develop more complicated solutions for your workflows if you wish. I love how this software sits in between a database to capture key buysiness data and a project managment software tool - I highly recommend! **What do you dislike about SmartSuite?** I wish I could bulk update certain settings within record fields across all records. **What problems is SmartSuite solving and how is that benefiting you?** Data capture, managing staff tasks & projects ### 7. Great project management software **Rating:** 4.0/5.0 stars **Reviewed by:** Hendra Rusly H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about SmartSuite?** I have basic knowledge in project management, database and spreadsheets. Daily I and my team are using trello and google sheets to track my work and projects. We also use other apps to manage my team and assign task and projects to them Few months ago i found smartsuite. It's easy easy to use, a lot of parts are self explained. So far, we have consolidate some of our work process from trello and google sheets to smartsuite. I can see we'll use more of smartsuite in the future. The automation feature are also great, it helps save us some more time of doing process manually. **What do you dislike about SmartSuite?** I found that once more solutions created, it's a bit hard to find our made solutions. I wish there's a foldering system to organize the solutions. But it's not a real biggie. Anyone who want to use it also need some understanding of database to use it easily. If not, then one should spend the time to watch the training videos which is comprehensive and quite detail. **What problems is SmartSuite solving and how is that benefiting you?** It helps us tackle our project management ### 8. SmartSuite has proven to be a valuable tool for us, enhancing our workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SmartSuite?** SmartSuite's intuitive interface ensures that our team can navigate and utilize its features with minimal training. This ease of use has significantly reduced the onboarding time for new employees and allows us to focus more on delivering exceptional services to our clients. The implementation process was smooth and efficient. SmartSuite's clear documentation and responsive support team guided us through each step, ensuring a hassle-free setup that seamlessly integrated with our existing systems. We utilize SmartSuite daily for a variety of tasks, including project management, client communication, and data analysis. Its comprehensive suite of tools supports our diverse needs, making it an indispensable part of our daily operations. **What do you dislike about SmartSuite?** While SmartSuite offers a good range of automation tools, we find that some essential automation features are not yet available. Enhancements such as more customizable workflow automation and integration with other automation platforms would be beneficial. These additions would reduce the need for manual interventions and increase efficiency across our operations. Despite these limitations, it’s worth noting that SmartSuite is actively working on these areas. The company has shown a strong commitment to continuously improving their product, and we’ve been informed that they are pushing hard to release new features, including webhooks and advanced automation functionalities, in the near future. This proactive approach gives us confidence that these improvements will be addressed soon. **What problems is SmartSuite solving and how is that benefiting you?** SmartSuite has significantly enhanced VISARIGHT's operations by streamlining project management, improving client communication, and facilitating efficient task organization. Its robust analytics and automation tools save time and reduce errors, allowing our team to focus on strategic activities. The platform's ease of use and seamless integration have made it an invaluable asset, driving increased productivity and client satisfaction. ### 9. Better than the competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about SmartSuite?** I've tested SO MANY no-code platforms and this is easily my favorite. I've been using it everyday for a year now and found it so easy to implement and integrate into our current workflow. The vast amount of features have even significantly improved and even shaped new workflows. Their customer support is seriously top-notch too, they offer open office hours, quick replies in chat, platform webinars and announcements. The staff is so polite and helpful. The company's CEO is even involved in the community and listens to the customers. They actively maintain an roadmap with feature requests which is really appreciated and exciting. I've really enjoyed watching this company grow to where it is today and am actively keeping an eye for their informative announcements and webinars. **What do you dislike about SmartSuite?** Could use a better "My Tasks" view. Mobile app could be improved. Would like to see an option for more compact rows in the Grid View. **What problems is SmartSuite solving and how is that benefiting you?** CRM, Project Management, Sales Pipeline, Overhead calculations, Task Management, Project Timelines, Staff Directory ### 10. A very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about SmartSuite?** As an online marketing agency we have implemented SmartSuite successfully to optimize internal processes and to enhance teamwork. This platform enables efficient planning, performance and analysis of projects and is used by various teams including project managers, SEO experts, web developers and designers. The flexible adaption of SmartSuite to the specific requirements of our digital agency is essential particularly in sectors such as SEO, SEA, Social Ads, web analytics as well as WordPress development and web design. By using customizable templates and automation features within SmartSuite we can organise specific workflows effectively. The intuitive user interface and diverse integration options facilitate rapid information sharing and real-time project tracking, supporting improved communication, collaboration and transparent project management. Due to the competitive situation continuous optimization of workflows and increase in productivity SmartSuite provides an ideal solution that promotes both efficiency and teamwork. In summary, the introduction of SmartSuite has led to the optimization of our internal processes and to an increase in efficiency. The platform has become an essential tool for project planning, execution and analysis, ultimately improving our workflow. **What do you dislike about SmartSuite?** To date, we haven't encountered any issues with SmartSuite. **What problems is SmartSuite solving and how is that benefiting you?** The flexibility of the tool is a significant advantage for us. Particularly, the ability to integrate with numerous other tools greatly facilitates our daily operations. Additionally, some of our employees work remotely, and thanks to SmartSuite, effective team communication is maintained despite different work locations. - [View SmartSuite pricing details and edition comparison](https://www.g2.com/products/smartsuite-smartsuite/reviews/smartsuite-review-7696112?section=pricing&secure%5Bexpires_at%5D=2026-07-15+06%3A13%3A08+-0500&secure%5Bsession_id%5D=10ddd086-e5a0-496a-821f-200f60a6ac71&secure%5Btoken%5D=600b838d1a32a38e590324b207606389ca0735074d24e4153ad301abd4fb25a6&format=llm_user) ## SmartSuite Integrations - [Bardeen](https://www.g2.com/products/bardeen/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Confluence](https://www.g2.com/products/statpro-confluence/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Dropbox](https://www.g2.com/products/dropbox-ai-dropbox/reviews) - [Gmail](https://www.g2.com/products/gmail/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Drive](https://www.g2.com/products/google-drive/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Make](https://www.g2.com/products/make/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Office](https://www.g2.com/products/microsoft-microsoft-office/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams](https://www.g2.com/products/epc-group-microsoft-partner-microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Ply](https://www.g2.com/products/ply/reviews) - [Ply](https://www.g2.com/products/ply-ply/reviews) - [Relay](https://www.g2.com/products/relay-2021-05-24/reviews) - [Relay](https://www.g2.com/products/boomtown-relay/reviews) - [Relay](https://www.g2.com/products/relay-2018-05-31/reviews) - [Relay](https://www.g2.com/products/boostbot-relay/reviews) - [Relay](https://www.g2.com/products/arctic-wolf-networks-relay/reviews) - [RELAY](https://www.g2.com/products/blueberry-systems-relay/reviews) - [Relay](https://www.g2.com/products/relay-financial-relay/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) ## SmartSuite Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Setup** - Activities - Flows - Dependencies - Notifications **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback - Announcements **Planning** - Program Management - Resource Modelling - Recovery Plans - Templates **Data Collection** - Data Types - Data Sources - Third Party **Risk Assessment** - Scoring - AI **Generative AI** - AI Text Summarization - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Project Management** - Dependencies - Priorities - Lean Management **Management** - Updates - Audit Trail - Integration **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Execution** - Crisis Management - Emergency Notifications - Workflows **Reporting** - Ratings - Investment - Public **Risk Control** - Reviews - Policies - Workflows **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Planning & Scheduling **Platform AI Features - Policy Management** - Reports - Workflow Management **Business Resilience** - Business Continuity - Compliance Management **Resource Management** - Resource Definiton - Capacity - Scheduling **Resource Management** - Definition - Allocation - Optimization **Risk Management** - Risk Identification - Risk Classification - Risk Methodology - Goals Monitoring **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Analytics** - Business Impact Analysis - Plan Reporting - Recovery KPIs **Integration** - Governance, Risk & Compliance - Finance - Environmental, Quality and Safety Management **Monitoring** - Vendor Performance - Notifications - Oversight **Generative AI** - AI Text Generation **Documentation - Audit Management** - Templates & Forms - Checklists **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Integration** - Integrated Risk Management - Disaster Recovery - EMNS **Reporting** - Templates - Centralized Data - 360 View **Risk Management - Environmental, Social, and Governance (ESG) Reporting** - Communications - Risk Identification - Risk Assessment - Strategic Planning **Reporting & Analytics - Audit Management** - Dashboard - Audit Performance - Industry Compliance **Generative AI** - AI Tasks **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Business Continuity Management** - Recovery Plans - Procedure Templates - Crisis Management **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Reporting - Environmental, Social, and Governance (ESG) Reporting** - Benchmarking & Competitive Analysis - Actionable Insights - AI-Enabled ESG Reporting - Performance Tracking - Compliance Reporting **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Third Party & Supplier Risk Management** - Adaptive Learning - Decision Making **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Continuity Management** - Multi-step Planning - Adaptive Learning **Agentic AI - Environmental, Social, and Governance (ESG) Reporting** - Autonomous Task Execution - Decision Making **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI- Business Continuity Management** - Automated Plan Generation - AI-Generated Post-Incident Reports and Summaries **Agentic AI - Project Collaboration** - Multi-step Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Operational Risk Management** - Proactive Assistance **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top SmartSuite Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,557 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,161 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,474 reviews)