G2

Sami A.

Chief Operating Officer

Small-Business (50 or fewer emp.)

11/2/2026

"Flexible enough to fit our business processes, not the other way around"

5/5

What do you like best about SmartSuite?

Flexibility and ease of use. It has a true relational backend, so I can link data across apps in ways a typical CRM won’t let you, and that’s helped me find correlations and trends I wouldn’t have seen otherwise. It’s also really easy to build in and doesn’t take long to learn, so we went from idea to something the team was actually using in a short time. Time to value was quick. On top of that, the SmartSuite team has been great. They’re supportive and willing to add features when we need them, and since the platform is so flexible, those requests don’t take forever to show up. Review collected by and hosted on G2.com.

What do you dislike about SmartSuite?

My main wish is around the look and feel. The dashboards could be more compact and modern, and I’d like more control over how they’re laid out and styled. I’d also love the option to move the main menu to a vertical bar on the left and build custom navigation, so each team could get to what they use most without clicking around. None of this gets in the way of what the platform does, and given how quickly the team ships features, I’m hopeful it’s on the roadmap. Review collected by and hosted on G2.com.

What problems is SmartSuite solving and how is that benefiting you?

We’re using SmartSuite for a few different things. It’s our sales CRM, it powers a customer portal, and we’ve built several custom applications on it for our own internal workflows. Having all of that on one platform means the data lives in one place and connects across everything, so sales, customer-facing work, and internal processes all draw from the same source. The flexibility I mentioned earlier is what makes this possible. We haven’t had to force our business into a rigid tool, and when a new need comes up, we can usually build for it ourselves. Review collected by and hosted on G2.com.

Response from Jon Darbyshire of SmartSuite

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Thank you for sharing such thoughtful feedback! We’re glad SmartSuite’s flexibility, relational data, and ease of use helped your team get up and running quickly—and that one platform now supports your CRM, customer portal, and internal workflows. We also appreciate your suggestions for more modern, customizable dashboards and navigation. We’ll share them with our team.