G2

Verified User in Utilities

Mid-Market (51-1000 emp.)

11/4/2025

"A Unified Utility Platform That Optimizes Operations and Elevates Customer Experience"

5/5

What do you like best about Smartflex?

What I like best about Smartflex is its strong integration of billing, customer management, and field operations into a single platform. It enables utilities to streamline processes, reduce operational complexity, and accelerate time-to-value while maintaining a great customer experience. Review collected by and hosted on G2.com.

What do you dislike about Smartflex?

What I dislike about Smartflex is that, due to its broad set of capabilities, the initial learning curve requires time, help from OPEN and proper onboarding to fully leverage its potential across all functional areas Review collected by and hosted on G2.com.

What problems is Smartflex solving and how is that benefiting you?

Smartflex helps utilities simplify complex billing and customer-service processes by consolidating multiple systems into one platform. This reduces operational costs, improves data consistency, and enables faster response to customer needs — resulting in better service and higher satisfaction. Review collected by and hosted on G2.com.