# Aaniie Care Reviews **Vendor:** Aaniie **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 58 ## About Aaniie Care Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market. ## Aaniie Care Reviews ### 1. A robust but complex system **Rating:** 4.5/5.0 stars **Reviewed by:** tbranson@twinlakescomm.org B. | Director of Home Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Aaniie Care?** The helpdesk has been very good. After several email exchanges our helpdesk person called me to go over settings and make corrections to resolve (fingers crossed) our payroll issues. Our aides find it to be easy to use and we work in in it daily. As far as integration with payroll we had some issues with incorrect site settings that have hopefully been resolved. We have yet to test how well billing integrates as we are in our first couple of weeks of live mplementation. **What do you dislike about Aaniie Care?** The training meetings would have been better if they could've been done as longer, more intensive sessions. It would also have been really helpful if, after getting the overview and basics of how Aaniie works, we could've "driven" during the training sessions and explained how WE work so the training could've been more focused to our needs. As it is, we learned after implementation that parts of the system were actually set up incorrectly, which created payroll problems as it was not auto tracking time. Our trainer was a first-time trainer, so he obviously didn't realize this. Our success manager, Badriah, was amazing in identifying the gaps and re-training us as needed. She demonstrated real interest in understanding our particular needs and helping me to shape Aaniie to fit our needs. She has the patience of a saint. **What problems is Aaniie Care solving and how is that benefiting you?** Before we had Aaniie, our aides were responsible for putting in their own mileage, which often was either forgotten or inaccurate. Auto tracking of travel time and mileage saves us time and ensures our aides are reimbursed correctly. ### 2. Intuitive Scheduling and Comprehensive Client & Associate Profiles **Rating:** 4.5/5.0 stars **Reviewed by:** Bill K. | Administrator & Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Aaniie Care?** I like the way that the scheduling is set up, easy to see by the week or day if needed, and either by client or by associate, I feel the account information for both associates and clients is comprehensive and easy to use. Easy to add new clients or associates as well as adding documentation. **What do you dislike about Aaniie Care?** I would like to see an option where you could see the client calendar and the associate calendar side by side - now I have to open two pages and toggle back and forth between the two to see what associates are available at certain times in order to fill open shifts. **What problems is Aaniie Care solving and how is that benefiting you?** The easy of scheduling gives back many hours of time each week over previous scheduling platform. It also helps being able to store the forms electronically instead of having to use paper. **Official Response from Shelley Scott:** > Hi Bill — Thank you for sharing your thoughtful review of Aaniie Care! We’re glad to hear that scheduling by day or week, along with the ability to view by client or associate, is helping streamline your workflow. It’s great to know that managing client and associate profiles, as well as documentation, has been easy and efficient for your team — and that you’re saving valuable time each week! We also appreciate your feedback on viewing client and associate calendars side by side. Insights like this are incredibly helpful as we continue to enhance the platform, and our team is always exploring ways to make scheduling even more intuitive and efficient. Thank you again for your feedback and partnership — we’d love the opportunity to learn how we can make your experience a 5-star one. Please feel free to reach out to our support team anytime. We look forward to continuing to support your success with Aaniie Care! ### 3. Efficient, Responsive, and Caring Support from the Aaniie Care Team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Z. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Aaniie Care?** The Aaniie Care team is efficient, responsive, and caring. They help build connections and help support our company as a whole. **What do you dislike about Aaniie Care?** Small features on the app that I do not love: the messaging can be a little difficult because of how many options there are and there are a few features that are only on the desktop. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care is solving our problem of capturing real time documentation and clock ins. They are solving issues in caregivers not clocking in or out or clocking in before they arrive. They are helping us reward our caregivers and removing the problem of paper care plans. ### 4. Aaniie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aniello S. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Aaniie Care?** Very intuitive for our regional team, local administrative team, and care team. The user interface provides valuable information that allows our branches to focus on the core business metrics. The ability to report via api calls allows us to integrate with other systems we use for financial reporting. The Client Portal is a great feature that allows us to better market to family and financially responsible parties. The company has been very helpful with development requests and appears to continue to invest in the product to continue to make improvements and keep up with or surpass other offerings. We feel we are heard and supported. We have implemented 13 branches in 5 different states with significant ease. The system is used daily by hundreds of our team members. **What do you dislike about Aaniie Care?** The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. **What problems is Aaniie Care solving and how is that benefiting you?** The software solves our need to properly schedule care, assign tasks unique for each client, and allow care givers to capture the tasks completed. It also solves the ease of billing and payment processing. **Official Response from Shelley Scott:** > Hi Aniello — Thank you for sharing such a thoughtful and detailed 5-star review of Aaniie Care! We’re honored to support your regional, administrative, and care teams across multiple branches and states, and thrilled to hear that the intuitive user interface, KPI visibility, API reporting, and Client Portal are helping your teams stay focused on core business metrics and growth. It’s especially meaningful to know that you feel heard and supported — our team is committed to partnering closely with agencies, offering thoughtful alternatives when needed, and continuously investing in improvements that scale alongside our clients. We truly appreciate your trust in Aaniie Care and look forward to continuing to support your teams as you grow. ### 5. Seamless Scheduling and Support with Aaniie Care **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Aaniie Care?** I appreciate that Aaniie Care has improved our admin workflows with scheduling and billing. Our caregivers find the app easy to use, which was really important to us. I like that it's easy to navigate, so I don't have to dig around to find what I'm looking for or enter information in multiple places. The clear reporting options cover a lot without being overwhelming. Scheduling is a huge improvement over our previous system, and I find it easy to adjust schedules and notify caregivers of changes. Anytime I have a question, support is quick to respond with helpful solutions. Plus, our onboarding and ongoing support from Badriah have been great, and the initial setup was pretty easy with patient guidance from Lexi. **What do you dislike about Aaniie Care?** The Caregivers sometimes get confused between Aaniie and Smart Care. We have been calling it Aaniie Smart Care to help with that, would be nice to have the app rebranded as Aaniie. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care improved our workflows with scheduling and billing, is easy for caregivers to use, and offers clear reporting without extra clutter. Support is responsive, and onboarding was smooth. **Official Response from Shelley Scott:** > Hi Courtney — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that scheduling and billing have improved your admin workflows, and that your caregivers find the app easy to use — that’s exactly what we strive for. It’s great to know that reporting, navigation, and schedule management are helping make your day-to-day more efficient. We truly appreciate your kind words about our support team, and we’ll be sure to pass along your feedback to Badriah and Lexi — they’ll be so glad to hear it! Lexi also shared, “Courtney and the whole Blakeford team are amazing to work with. So happy to hear they are continuing to love their transition to Aaniie! ❤️” We also appreciate your note regarding app naming and branding — we’re actively working on enhancements to the app, including updated branding, to create a more seamless and unified experience. You can expect to see communications about these updates in the coming weeks, if not sooner. Thank you again for your partnership — we look forward to continuing to support your success with Aaniie Care! ### 6. Fats, patient and knowledgeable THANK YOU! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia A. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aaniie Care?** Jacob and Laura are very good representatives. They are knowledgeable and patient. They take the time to do it when I have an issue **What do you dislike about Aaniie Care?** I do not have anything in mind. So far I am satisfied **What problems is Aaniie Care solving and how is that benefiting you?** Billing and scheduling- benefits me a lot because I am an administrator **Official Response from Shelley Scott:** > Hi Patricia — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re so glad to hear that Jacob and Laura have provided such outstanding support. At Aaniie, we take great pride in building real relationships with our customers — providing knowledgeable, patient, and responsive support is incredibly important to us, and it’s wonderful to know we’ve helped make your experience a great one. We truly appreciate your kind words and your trust in Aaniie Care. Thank you again for your feedback — we’ll be sure to share this with the team, and we look forward to continuing to support your success! ### 7. One-Stop Solution with Stellar Support for Home Care Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aaniie Care?** The customer service support is remarkable, always helpful and patient, always a human, and they provide timely follow-ups. **What do you dislike about Aaniie Care?** I'm looking forward to them getting an LMS system. Although they do offer integrations with care academy and a few others. **What problems is Aaniie Care solving and how is that benefiting you?** I use Aaniie Care to manage scheduling and day-to-day operations for my home care agency. It provides an easy-to-use platform, integrative dashboards, and serves as a one-stop shop for scheduling, payroll integrations, CRM, and applicant tracking. This streamlines everything, eliminating the need for multiple systems. **Official Response from Shelley Scott:** > Hi Nichole — Thank you so much for your kind review! It truly means a lot, especially coming from you. I’m so glad to hear that our support team continues to feel personal, responsive, and helpful — that “always a human on the other end” experience is something we deeply value and work hard to maintain. It’s also wonderful to see how you’re leveraging Aaniie Care as a true one-stop solution to support your agency’s growth — you’re a great example of how our “All-in-Aaniie” approach helps growth-minded agencies thrive. We appreciate your feedback on LMS functionality as well. While we currently support integrations with partners like CareAcademy, we’re always listening closely to our users as we continue to evolve the platform. We’re grateful for your partnership and excited to keep supporting your journey as your agency grows — you know we’re always here for you! ### 8. Helpful, Easy-to-Use Scheduling with Anniie Care **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aaniie Care?** The schedule is very helpful and easy to use. **What do you dislike about Aaniie Care?** I think the invoicing section should be revised so it can include more detail. I also feel that Anniie Care should make the adjustment process easier to use and more straightforward. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care makes it possible to have one central place to store patient information along with invoicing. Clients can make payments and stay on top of the details of care for their loved ones. Overall, it has supported the company’s growth. **Official Response from Shelley Scott:** > Thank you for taking the time to share your feedback on Aaniie Care! We’re glad to hear that you find the scheduling helpful and easy to use, and that having a centralized place for client information, invoicing, and payments is supporting your team’s growth. We also appreciate your input on the invoicing and adjustment experience. Feedback like this is incredibly valuable as we continue to enhance the platform, and our team is actively working on improvements to make these processes more detailed, intuitive, and efficient. If you’re open to it, we’d love the opportunity to learn how we can make your experience a 5-star one — please feel free to reach out to our support team anytime. Thank you again for your feedback and partnership — we look forward to continuing to support your success with Aaniie Care! ### 9. Streamlined Our Agency Processes With Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aaniie Care?** It has streamlined my agencies processes and I'm able to have everything in one place. **What do you dislike about Aaniie Care?** It would be great if we had the capability to create our own custom forms in the system without having to have support do it. **What problems is Aaniie Care solving and how is that benefiting you?** Before, I had everything in different systems and spreadsheets. Now I can just log into Aaniie and it's all right there, **Official Response from Shelley Scott:** > Thank you for sharing your 5-star review of Aaniie Care! We’re thrilled to hear that having everything in one place has helped streamline your agency’s processes and eliminate the need to juggle multiple systems and spreadsheets. Helping agencies simplify operations and work more efficiently is exactly what we strive for. We also appreciate your feedback regarding custom forms. Aaniie does offer form-builder capabilities, and our team would be happy to help you explore the available options and determine what may work best for your agency. We’re also continuously working to make tools like this even more flexible and user-friendly for our customers. If this is something you’re interested in learning more about, please reach out to our Support team at support@aaniie.com. Thank you again for your partnership and support — we’re grateful to be part of your agency’s growth and success! ### 10. great app for homecare agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aaniie Care?** It is easy to navigate through the system. **What do you dislike about Aaniie Care?** There is nothing that I dislike about this system. **What problems is Aaniie Care solving and how is that benefiting you?** We have not experienced any problems with Aaniie **Official Response from Shelley Scott:** > Hi there — Thank you for sharing your positive review of Aaniie Care! We’re so glad to hear that you find the system easy to navigate and that you’ve had a smooth experience with the platform. It’s especially great to know you haven’t experienced any issues — that’s exactly what we aim for! We’d love to understand what we could do to make your experience a 5-star one. At any time, please feel free to reach out to our support team by phone at (715) 227-3768 or email at support@aaniie.com — we’re always here to listen and help in any way we can. We truly appreciate your feedback and look forward to continuing to support your success with Aaniie Care! ## Aaniie Care Discussions - [How much is SMARTcare cost?](https://www.g2.com/discussions/smartcare-software-how-much-is-smartcare-cost) - 1 comment - [View Aaniie Care pricing details and edition comparison](https://www.g2.com/products/aaniie-care/reviews/aaniie-care-review-8067014?section=pricing&secure%5Bexpires_at%5D=2026-05-22+20%3A51%3A53+-0500&secure%5Bsession_id%5D=1f814a84-b6c4-4d84-8c09-46ab4478317b&secure%5Btoken%5D=ccdbd74725c4ba362afe63e1b82890dd1820c427c972dd3f78c2c51fc9640923&format=llm_user) ## Aaniie Care Integrations - [CareAcademy](https://www.g2.com/products/careacademy/reviews) - [Nevvon](https://www.g2.com/products/nevvon/reviews) - [Payactiv](https://www.g2.com/products/payactiv/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sandata Agency Management](https://www.g2.com/products/sandata-agency-management/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## Aaniie Care Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top Aaniie Care Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (221 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews)