--- title: Aaniie Care Reviews meta_title: 'Aaniie Care Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 62 reviews by the users' company size, role or industry to find out how Aaniie Care works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 62 scale: '5' date_modified: '2026-07-07' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Aaniie Care Reviews **Vendor:** Aaniie **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 62 ## About Aaniie Care Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market. ## Aaniie Care Reviews ### 1. A robust but complex system **Rating:** 4.5/5.0 stars **Reviewed by:** tbranson@twinlakescomm.org B. | Director of Home Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Aaniie Care?** The helpdesk has been very good. After several email exchanges our helpdesk person called me to go over settings and make corrections to resolve (fingers crossed) our payroll issues. Our aides find it to be easy to use and we work in in it daily. As far as integration with payroll we had some issues with incorrect site settings that have hopefully been resolved. We have yet to test how well billing integrates as we are in our first couple of weeks of live mplementation. **What do you dislike about Aaniie Care?** The training meetings would have been better if they could've been done as longer, more intensive sessions. It would also have been really helpful if, after getting the overview and basics of how Aaniie works, we could've "driven" during the training sessions and explained how WE work so the training could've been more focused to our needs. As it is, we learned after implementation that parts of the system were actually set up incorrectly, which created payroll problems as it was not auto tracking time. Our trainer was a first-time trainer, so he obviously didn't realize this. Our success manager, Badriah, was amazing in identifying the gaps and re-training us as needed. She demonstrated real interest in understanding our particular needs and helping me to shape Aaniie to fit our needs. She has the patience of a saint. **What problems is Aaniie Care solving and how is that benefiting you?** Before we had Aaniie, our aides were responsible for putting in their own mileage, which often was either forgotten or inaccurate. Auto tracking of travel time and mileage saves us time and ensures our aides are reimbursed correctly. **Official Response from Shelley Scott:** > Thank you for taking the time to share such thoughtful feedback about your experience with Aaniie Care. We’re glad to hear that your aides find the system easy to use and that features like auto-tracking for travel time and mileage are helping improve accuracy and save valuable time for your team. It’s also wonderful to hear that our Support team and Customer Success team were able to provide responsive, personalized support throughout your implementation process. We’ll be sure to share your kind words with them — especially the note about Badriah’s patience and dedication! We also sincerely appreciate your honest feedback regarding onboarding and training. Every agency operates differently, and we recognize how important it is to tailor implementation and training experiences to each team’s unique workflows and needs. Insights like yours help us continue to evolve our onboarding processes, training resources, and internal guidance to create an even smoother experience for future customers. Thank you again for your partnership and trust as you continue your implementation journey with Aaniie Care. We’re excited to continue supporting your team and helping you get the most out of the platform! ### 2. Intuitive Scheduling and Comprehensive Client & Associate Profiles **Rating:** 4.5/5.0 stars **Reviewed by:** Bill K. | Administrator & Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Aaniie Care?** I like the way that the scheduling is set up, easy to see by the week or day if needed, and either by client or by associate, I feel the account information for both associates and clients is comprehensive and easy to use. Easy to add new clients or associates as well as adding documentation. **What do you dislike about Aaniie Care?** I would like to see an option where you could see the client calendar and the associate calendar side by side - now I have to open two pages and toggle back and forth between the two to see what associates are available at certain times in order to fill open shifts. **What problems is Aaniie Care solving and how is that benefiting you?** The easy of scheduling gives back many hours of time each week over previous scheduling platform. It also helps being able to store the forms electronically instead of having to use paper. **Official Response from Shelley Scott:** > Hi Bill — Thank you for sharing your thoughtful review of Aaniie Care! We’re glad to hear that scheduling by day or week, along with the ability to view by client or associate, is helping streamline your workflow. It’s great to know that managing client and associate profiles, as well as documentation, has been easy and efficient for your team — and that you’re saving valuable time each week! We also appreciate your feedback on viewing client and associate calendars side by side. Insights like this are incredibly helpful as we continue to enhance the platform, and our team is always exploring ways to make scheduling even more intuitive and efficient. Thank you again for your feedback and partnership — we’d love the opportunity to learn how we can make your experience a 5-star one. Please feel free to reach out to our support team anytime. We look forward to continuing to support your success with Aaniie Care! ### 3. Outstanding Customer Success Support with process reduction and improvement! **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Aaniie Care?** Aaniie is very user friendly and usually has a solution built in for any problem we have come across. The best part is our Customer Success Manager with Aaniie, Badriah Azouz as she is always willing to jump on a call and goes above and beyond to help support us! Her background in our industry allows us to connect, relate and achieve our goals! **What do you dislike about Aaniie Care?** Badriah Azouz as our Customer Success Manager is the most helpful! The most difficult pieces of Aaniie are all things that are currently being worked on with future updates! **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie cuts down massively on our manpower and creates smooth processes for our entire team. **Official Response from Shelley Scott:** > Hi Jacob — Thank you for sharing your thoughtful review! We’re thrilled to hear that the Aaniie Care platform has helped reduce manual work, create smoother processes for your team, and provide solutions for the challenges you encounter along the way. We especially appreciate your kind words about Badriah. Her passion for helping agencies succeed, combined with her industry experience, makes her an incredible partner to our customers, and we’ll be sure to share your feedback with her! We’re also grateful for your recognition that many of the areas you'd like to see improved are already being addressed through future updates. As a customer-centric company, we’re continuously innovating based on feedback from users like you to ensure Aaniie continues to grow alongside your agency’s needs. Thank you again for your continued partnership and support. We’d love the opportunity to learn how we can make your experience a full 5-star one, so please don’t hesitate to reach out to your team at Aaniie with any additional feedback or ideas. We look forward to continuing to support your success with Aaniie Care! ### 4. Efficient, Responsive, and Caring Support from the Aaniie Care Team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Z. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Aaniie Care?** The Aaniie Care team is efficient, responsive, and caring. They help build connections and help support our company as a whole. **What do you dislike about Aaniie Care?** Small features on the app that I do not love: the messaging can be a little difficult because of how many options there are and there are a few features that are only on the desktop. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care is solving our problem of capturing real time documentation and clock ins. They are solving issues in caregivers not clocking in or out or clocking in before they arrive. They are helping us reward our caregivers and removing the problem of paper care plans. **Official Response from Shelley Scott:** > Hi Anna — Thank you so much for sharing your 5-star review of Aaniie Care! It means a lot to hear that our team has been efficient, responsive, and caring in supporting your agency. Building meaningful relationships and creating opportunities for connection within the Aaniie community is something we’re incredibly passionate about, so we especially love hearing this after getting to spend time together at our recent user conference! We also appreciate your honest feedback regarding messaging and mobile functionality. Insights like yours help guide our continuous innovation as we work to make the platform even more intuitive, connected, and accessible across devices. Thank you again for your partnership and support — we’re grateful to have you as part of the Aaniie community and look forward to continuing to support your success! ### 5. Aaniie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aniello S. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Aaniie Care?** Very intuitive for our regional team, local administrative team, and care team. The user interface provides valuable information that allows our branches to focus on the core business metrics. The ability to report via api calls allows us to integrate with other systems we use for financial reporting. The Client Portal is a great feature that allows us to better market to family and financially responsible parties. The company has been very helpful with development requests and appears to continue to invest in the product to continue to make improvements and keep up with or surpass other offerings. We feel we are heard and supported. We have implemented 13 branches in 5 different states with significant ease. The system is used daily by hundreds of our team members. **What do you dislike about Aaniie Care?** The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. **What problems is Aaniie Care solving and how is that benefiting you?** The software solves our need to properly schedule care, assign tasks unique for each client, and allow care givers to capture the tasks completed. It also solves the ease of billing and payment processing. **Official Response from Shelley Scott:** > Hi Aniello — Thank you for sharing such a thoughtful and detailed 5-star review of Aaniie Care! We’re honored to support your regional, administrative, and care teams across multiple branches and states, and thrilled to hear that the intuitive user interface, KPI visibility, API reporting, and Client Portal are helping your teams stay focused on core business metrics and growth. It’s especially meaningful to know that you feel heard and supported — our team is committed to partnering closely with agencies, offering thoughtful alternatives when needed, and continuously investing in improvements that scale alongside our clients. We truly appreciate your trust in Aaniie Care and look forward to continuing to support your teams as you grow. ### 6. Seamless Scheduling and Support with Aaniie Care **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Aaniie Care?** I appreciate that Aaniie Care has improved our admin workflows with scheduling and billing. Our caregivers find the app easy to use, which was really important to us. I like that it's easy to navigate, so I don't have to dig around to find what I'm looking for or enter information in multiple places. The clear reporting options cover a lot without being overwhelming. Scheduling is a huge improvement over our previous system, and I find it easy to adjust schedules and notify caregivers of changes. Anytime I have a question, support is quick to respond with helpful solutions. Plus, our onboarding and ongoing support from Badriah have been great, and the initial setup was pretty easy with patient guidance from Lexi. **What do you dislike about Aaniie Care?** The Caregivers sometimes get confused between Aaniie and Smart Care. We have been calling it Aaniie Smart Care to help with that, would be nice to have the app rebranded as Aaniie. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care improved our workflows with scheduling and billing, is easy for caregivers to use, and offers clear reporting without extra clutter. Support is responsive, and onboarding was smooth. **Official Response from Shelley Scott:** > Hi Courtney — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that scheduling and billing have improved your admin workflows, and that your caregivers find the app easy to use — that’s exactly what we strive for. It’s great to know that reporting, navigation, and schedule management are helping make your day-to-day more efficient. We truly appreciate your kind words about our support team, and we’ll be sure to pass along your feedback to Badriah and Lexi — they’ll be so glad to hear it! Lexi also shared, “Courtney and the whole Blakeford team are amazing to work with. So happy to hear they are continuing to love their transition to Aaniie! ❤️” We also appreciate your note regarding app naming and branding — we’re actively working on enhancements to the app, including updated branding, to create a more seamless and unified experience. You can expect to see communications about these updates in the coming weeks, if not sooner. Thank you again for your partnership — we look forward to continuing to support your success with Aaniie Care! ### 7. User-Friendly, Fast Support, and Helpful AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Joy S. | Senior Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Aaniie Care?** It is user friendly. Customer Service is excellent and fast. I like the integrations and the app. Good performance which is worth the cost. Ai features is also helpful. **What do you dislike about Aaniie Care?** Some forms were not available that's why we asked for custom forms but we are thankful you wer able to do that **What problems is Aaniie Care solving and how is that benefiting you?** Client and staff management **Official Response from Shelley Scott:** > Hi Joy — Thank you for sharing your wonderful 5-star review of Aaniie Care! 💙 We’re thrilled to hear that you’re enjoying the platform’s ease of use, fast and responsive customer support, integrations, mobile app, and AI features. It’s great to know that Aaniie Care is helping simplify your client and staff management while delivering value for your agency. We’re also glad our team was able to help you implement Custom Forms to meet your agency’s needs. We’re continuously enhancing the platform to provide even greater flexibility for our customers, and feedback like yours helps shape those improvements. Thank you again for your partnership and support. We look forward to continuing to help your agency grow and succeed with Aaniie Care! ### 8. Quick to respond to help desk calls **Rating:** 4.5/5.0 stars **Reviewed by:** Maryanne G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Aaniie Care?** I had a quick response time for helping resolve a application issue. Working in healthcare it is important to have good time management **What do you dislike about Aaniie Care?** still learning more about it and getting used to the way to view staff and clients schedules having to open new tabs and go back and forth to compare is not always easy **What problems is Aaniie Care solving and how is that benefiting you?** helped me learn a new way to open a new tab to view **Official Response from Shelley Scott:** > Hi Maryanne — Thank you for taking the time to share your feedback about Aaniie Care! We’re so glad to hear that our Support team was able to quickly resolve your application issue. We know that in healthcare, every minute counts, and providing responsive support is something we take great pride in. We also appreciate your honest feedback about comparing staff and client schedules while you’re still getting familiar with the platform. Insights like yours help guide our continuous innovation as we work to make training, scheduling, and day-to-day workflows even more intuitive. As you continue your Aaniie journey, please don’t hesitate to reach out to our Support team — we’re always happy to share tips, best practices, and new ways to help you get the most out of the platform. Thank you again for your partnership and support. We look forward to continuing to support your success with Aaniie Care! ### 9. Fats, patient and knowledgeable THANK YOU! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia A. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aaniie Care?** Jacob and Laura are very good representatives. They are knowledgeable and patient. They take the time to do it when I have an issue **What do you dislike about Aaniie Care?** I do not have anything in mind. So far I am satisfied **What problems is Aaniie Care solving and how is that benefiting you?** Billing and scheduling- benefits me a lot because I am an administrator **Official Response from Shelley Scott:** > Hi Patricia — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re so glad to hear that Jacob and Laura have provided such outstanding support. At Aaniie, we take great pride in building real relationships with our customers — providing knowledgeable, patient, and responsive support is incredibly important to us, and it’s wonderful to know we’ve helped make your experience a great one. We truly appreciate your kind words and your trust in Aaniie Care. Thank you again for your feedback — we’ll be sure to share this with the team, and we look forward to continuing to support your success! ### 10. One-Stop Solution with Stellar Support for Home Care Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aaniie Care?** The customer service support is remarkable, always helpful and patient, always a human, and they provide timely follow-ups. **What do you dislike about Aaniie Care?** I'm looking forward to them getting an LMS system. Although they do offer integrations with care academy and a few others. **What problems is Aaniie Care solving and how is that benefiting you?** I use Aaniie Care to manage scheduling and day-to-day operations for my home care agency. It provides an easy-to-use platform, integrative dashboards, and serves as a one-stop shop for scheduling, payroll integrations, CRM, and applicant tracking. This streamlines everything, eliminating the need for multiple systems. **Official Response from Shelley Scott:** > Hi Nichole — Thank you so much for your kind review! It truly means a lot, especially coming from you. I’m so glad to hear that our support team continues to feel personal, responsive, and helpful — that “always a human on the other end” experience is something we deeply value and work hard to maintain. It’s also wonderful to see how you’re leveraging Aaniie Care as a true one-stop solution to support your agency’s growth — you’re a great example of how our “All-in-Aaniie” approach helps growth-minded agencies thrive. We appreciate your feedback on LMS functionality as well. While we currently support integrations with partners like CareAcademy, we’re always listening closely to our users as we continue to evolve the platform. We’re grateful for your partnership and excited to keep supporting your journey as your agency grows — you know we’re always here for you! ## Aaniie Care Discussions - [How much is SMARTcare cost?](https://www.g2.com/discussions/smartcare-software-how-much-is-smartcare-cost) - 1 comment - [View Aaniie Care pricing details and edition comparison](https://www.g2.com/products/aaniie-care/reviews/aaniie-care-review-4461050?section=pricing&secure%5Bexpires_at%5D=2026-07-07+17%3A56%3A40+-0500&secure%5Bsession_id%5D=3d2be930-8a68-4d9a-a0d8-4d4e5c41cb9c&secure%5Btoken%5D=73aa92bfaf2eed6864c624d573d75f3124878a8c7b136386652e75dcb21dd56f&format=llm_user) ## Aaniie Care Integrations - [CareAcademy](https://www.g2.com/products/careacademy/reviews) - [Nevvon](https://www.g2.com/products/nevvon/reviews) - [Payactiv](https://www.g2.com/products/payactiv/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sandata Agency Management](https://www.g2.com/products/sandata-agency-management/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## Aaniie Care Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top Aaniie Care Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (225 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.4/5.0 (140 reviews)