I really like the flexibility of settings in Smart Response, including the available neural network options and fallback, which ensure the system works even in case of failures. It's convenient when several functions are combined in one service: you can create forms, chat widgets, and manage everything from one interface. There is also a CRM system for processing applications. The ability to choose the response format, including HTML, which allows automating personalized commercial offers, is a very flexible tool. I also like the speed of the system, which allows you to quickly assemble working solutions without bugs, test new ideas, and implement them. Review collected by and hosted on G2.com.

I would like to have the ability to configure email automation so that after someone leaves their contact, I can continue sending them emails. I would also like tools for outreach, not just to create widgets but also to drive traffic to them. Review collected by and hosted on G2.com.