![Riya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riya K.")
RK

Riya K.

Product manager 

Information Technology and Services

Mid-Market (51-1000 emp.)

8/14/2026

Guest users or non-business users of the software, not included in G2 scores.

"Canvas, Lists, and Huddles Keep Us Aligned and Save Hours Each Week"

4/5

What do you like best about Slack?

canvas replaced our old google doc for launch specs, actually stays current now. started using Slack lists this year for tracking state-by-state tax rollouts (15ish states some quarters), way less back and forth than the spreadsheet we used before. huddles cut probably 3-4 hrs/week of quick zoom syncs across our team of 15. Review collected by and hosted on G2.com.

What do you dislike about Slack?

search struggles once a channel gets big #payroll-launches has 40k ish messages, finding a 6 month old decision for compliance audits usually means scrolling, not searching. notification settings reset when added to new channels, missed a payday critical thread once because of it. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

payroll incidents used to need a scheduled war room call, now it's an async channel, most issues triaged in under 15 min, response time down from 45 min to under 20ish. launch runbooks live in pinned canvases so new PMs run their own checklist by week 2 instead of week 4-5. tried Slack AI's recap feature on our biggest channel after PTO, decent for catching up without reading 300 messages. Review collected by and hosted on G2.com.

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