# SkyTouch Technology Reviews **Vendor:** SkyTouch Technology **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About SkyTouch Technology SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. ## SkyTouch Technology Reviews ### 1. SkyTouch has been a very easy to learn system with the help of guides. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SkyTouch Technology?** Skytouch has more in-depth videos on how to do certain task which is really helpful! **What do you dislike about SkyTouch Technology?** Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. **What problems is SkyTouch Technology solving and how is that benefiting you?** A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed. Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 2. Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Gene R. | Night Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about SkyTouch Technology?** SkyTouch Technology is incredibly intuitive and easy to learn, even for someone without a deep technical background. The user interface is clean and well-organized, making it simple to navigate through features and complete tasks quickly. I especially appreciate how little training was required—most of it felt self-explanatory, which saved a lot of time during onboarding. It's clear that a lot of thought has gone into making the platform user-friendly. Customer support was always there to help! **What do you dislike about SkyTouch Technology?** While SkyTouch Technology is generally easy to use, I did find that some advanced features could benefit from a bit more in-depth documentation or tutorials. There are a few hidden functionalities that aren't immediately obvious, and it took some time to discover them on my own. However, this is a minor issue overall, as the platform is still very user-friendly once you get the hang of it. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch Technology has completely transformed how we manage our hotel operations. It has streamlined our front desk operations, allowing us to quickly check guests in and out, manage reservations, and track room availability—all from a single, easy-to-use platform. One of the biggest benefits is how it integrates seamlessly with our booking channels, eliminating double bookings and saving us a ton of time. Additionally, the reporting tools give us real-time data on occupancy, revenue, and guest preferences, which has been invaluable for making informed business decisions. It's also reduced the manual effort needed for day-to-day tasks, letting our team focus more on providing great guest experiences. **Official Response from Haley Eder:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you found our Hotel OS intuitive and easy to use—especially that it saved time during onboarding. We also appreciate your feedback regarding documentation for advanced features. We’re always looking for ways to improve and will take your suggestions to heart as we continue to refine our resources and make those hidden gems easier to uncover. Should you have specific examples of items that could have used better explanation in training, please reach out to your customer success manager as he or she would like to learn more about this. Thanks again for taking the time to share your experience! —The SkyTouch Technology Team ### 3. Reliable and User-Friendly, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jacob B. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about SkyTouch Technology?** SkyTouch has been a reliable property management system for our mid-sized hotel, and we use it daily across multiple departments. What I like best is its ease of use—the interface is intuitive, and new team members can usually pick it up with minimal training. It's also fairly straightforward to implement and integrate with other systems we rely on, like our channel manager and POS. Customer support has been responsive and helpful whenever we've had issues, and their team has always been good about following up. The number of features is solid, covering most of what we need on a day-to-day basis. We especially appreciate the real-time inventory updates and reporting tools. **What do you dislike about SkyTouch Technology?** The system can feel a little dated in its design, and some features—like group booking management and folio adjustments—can be clunky or overly manual. I’d love to see more automation and a cleaner UI in future updates. I hear from some team members that the reporting features leave a lot to be desired in terms of accuracy and what it can accomplish. Also, there are a significant amount of bugs with its communication with our credit card processor and the OTAs, they do a good job of addressing them typically but these are pretty regular issues for us. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch is helping us solve several key operational challenges by centralizing our property management tasks in one platform. It simplifies reservation management, inventory control, and rate adjustments, which saves time and reduces errors across departments. **Official Response from Haley Eder:** > Hi Jacob, Thank you very much for your review. We appreciate your comments regarding the straightforwardness and reliable customer support. We know it is something many of our hotels value! Regarding the bugs relating to cc processing and OTA's, your strategic customer success manager Vaughn will be reaching out to see how we can help resolve some of these ongoing issues for you. ### 4. New to system but flaws are obvious - SLOW!!! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about SkyTouch Technology?** I have a great deal of control and am able to quickly navigate the interface. Nothing is hidden. **What do you dislike about SkyTouch Technology?** It is cripplingly slow. Like after selecting a search request it can take 20-30 seconds to load. Then 20-30 to load the guest I wanted check out. Our internet is over 200mbs down 15mbs up. Every other site loads instantly without any delay. Our stage on our work unit is less then a quarter of a tb. It is not our machine or the connect. It is something on the back end of SkyTouch. **What problems is SkyTouch Technology solving and how is that benefiting you?** Our reservation, billing, room management, and checking out process. **Official Response from Haley Eder:** > Thank you for taking the time to share your feedback! We're glad to hear that you appreciate the level of control and ease of navigation within the SkyTouch interface—transparency and usability are top priorities for us, so it’s great to know that’s resonating with you. We’re truly sorry to hear about the performance issues you’ve experienced. We understand how frustrating slow load times can be, especially when everything else on your network is performing well. Your detailed note about your setup is incredibly helpful, and we’d love the opportunity to look into this further with you. Please don’t hesitate to reach out to our support team or your customer success manager so we can work toward a resolution. Thank you again for your honest feedback—it helps us get better, and we truly appreciate having you as a user. —The SkyTouch Technology Team ### 5. I liked our other program we used before better. **Rating:** 2.5/5.0 stars **Reviewed by:** Debra S. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SkyTouch Technology?** The help button and the tape chart and help feature **What do you dislike about SkyTouch Technology?** Not being able to fix check ins day after if a mistake is made **What problems is SkyTouch Technology solving and how is that benefiting you?** fixing folios sometimes will not let you check in until you go and remove a letter from the folio **Official Response from Haley Eder:** > Thank you for your review! We agree that the help bell and tape chart are great features. We would love to discuss the check-in corrections further to fully understand the challenge. Your customer success manager wil be reaching out to discuss this further. ### 6. Lincolns review **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln J C. | Real Estate Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about SkyTouch Technology?** easy to use. intuitive and manageable.. **What do you dislike about SkyTouch Technology?** payment issues - making changes in payment types is difficult **What problems is SkyTouch Technology solving and how is that benefiting you?** i use it for all of my hotel management for 2 hotels. staff and management are well trained and happy with the product **Official Response from Haley Eder:** > Thank you for your positive review, Lincoln! Regarding the payment issues, we will have your customer success manager reach out to you to see how we can best troubleshoot. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about SkyTouch Technology?** Skytouch is very easy to use compared to most systems, for example marriott uses fossesometimes and that system alone took me 6 months to completely learn while skytouch took a day for the basic and a week to learn it all the way through **What do you dislike about SkyTouch Technology?** The only thing i dislike about skytouch is when checkig in third party reservations you have tp go through the arrivals list to check them in instead of being on the profile and doing so **What problems is SkyTouch Technology solving and how is that benefiting you?** They help us with calculation of revenue **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. We appreciate your feedback regarding the third party reservation check in process as well. ### 8. Always quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SkyTouch Technology?** I've loved using SkyTouch during working at Amsterdam inns Moncton. It's quick and easy to follow. If there's ever issues they're always resolved fairly quickly. The skytouch team is very helpful and easy to reach. **What do you dislike about SkyTouch Technology?** It's only a bit frustrating when skytouch goes down or is under maintenance but it's always resolved super quickly. **What problems is SkyTouch Technology solving and how is that benefiting you?** It's making check ins quick and efficient **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. We always work to provide updates that minimize disruption and enhance platform capabilities, making our system easier for you and your team to use. We appreciate your feedback on this item. ### 9. The Skytouch Technology is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Candy S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about SkyTouch Technology?** What I like best about SkyTouch Technology is the Group Master user interface. It makes creating group blocks simple, fast, and effcient. I like how we are about to check the guests out through the group master. The "Fast Edit" lets me quickly make changes to guest(s) reservations in the group block. I'm also able to edit term of contract with policy updates. Overall I am very satisfied with Skytouch Technology as it has made our hospitality business more effcient. **What do you dislike about SkyTouch Technology?** What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch Technology helping solve our property management system. It is beneficial by enabling our business to quickly and effciently cater to our guest(s). **Official Response from Haley Eder:** > Thank you for your great feedback on our product Candy! We appreciate your valued insights. Regarding the authorization issues, could you reach out to your customer success manager or support so we can look deeper into this issue for you? Thank you. ### 10. Easiest System Out There! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about SkyTouch Technology?** With its intuitive interface and simple navigation, Skytouch Technology is designed to make your user experience seamless and enjoyable. Whether you are a tech-savvy individual or someone new to technology, you will find Skytouch easy to use and navigate. Say goodbye to complicated systems and hello to the most user-friendly platform that puts your needs first. Skytouch Technology empowers you to effortlessly navigate through its features and functionalities, allowing you to focus on what matters most to you. It integrated easily into our property and was easy to implement within our existing systems. The intuitive design of Skytouch Technology allowed our team to quickly adapt to the new platform without any major disruptions. Its seamless integration not only streamlined our operations but also enhanced the overall efficiency of our property management processes. With Skytouch Technology, managing our property has become a smooth and hassle-free experience, enabling us to focus more on providing exceptional service to our guests. **What do you dislike about SkyTouch Technology?** Customer support can be difficult to contact and occasionally unhelpful. **What problems is SkyTouch Technology solving and how is that benefiting you?** Ease of use for new employees **Official Response from Haley Eder:** > We appreciate your review! Our goals is to enchance your efficiency and streamline operations so we are pleased to hear our platform is helping you do so. We also appreciate your feedback on our customer support. Please also know that you can reach out to your customer success manager should your issues not be resolved in a timely manner. If you are unsure who your customer success manager is, please reach out to success@skytouchtechnology.com and we can assist! ## SkyTouch Technology Discussions - [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment - [View SkyTouch Technology pricing details and edition comparison](https://www.g2.com/products/skytouch-technology/reviews/skytouch-technology-review-2882735?section=pricing&secure%5Bexpires_at%5D=2026-05-25+22%3A22%3A50+-0500&secure%5Bsession_id%5D=64468359-2d1d-416c-aa9e-860b227afef3&secure%5Btoken%5D=f34889ad5c3e995ed39275c3dfe34e06210ed066e63674620d45796d94bf74b1&format=llm_user) ## SkyTouch Technology Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top SkyTouch Technology Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (387 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)