G2

Damian H.

Ingeniero de soporte

Mid-Market (51-1000 emp.)

8/7/2019

"Sitehelpdesk is a fantastic communication platform"

4/5

What do you like best about Sitehelpdesk HelpDesk?

Sitehelpdesk is an incredible solution to record incidents. What I like most is its portal oriented to the immediate response of the tickets with its self-service center. I consider that it has a board with all the administration, reports and management services sections located visually, to make it easier for technicians to enter the functions. Review collected by and hosted on G2.com.

What do you dislike about Sitehelpdesk HelpDesk?

It is a platform based on the efficiency of services, so it lacks a modern interface. On the other hand, I have not had inconveniences. Review collected by and hosted on G2.com.

Recommendations to others considering Sitehelpdesk HelpDesk:

I highly recommend this help desk platform to optimize your customer service with its great features to provide desired assistance. You can choose between your different plans that have different benefits to quickly recover your cost. Review collected by and hosted on G2.com.

What problems is Sitehelpdesk HelpDesk solving and how is that benefiting you?

Sitehelpdesk is our first-line tool to support the amount of tickets we receive from our customers and to be able to offer a service up to par. This platform allows us to collect data and generate reports to determine new solution strategies. Review collected by and hosted on G2.com.