# Singlecomm Reviews
**Vendor:** SingleComm  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 4
## About Singlecomm
SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers.




## Singlecomm Reviews
  ### 1. Telephony with a smile

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2023

**What do you like best about Singlecomm?**

Stellar support team and intuitive reports. LOOKER / Analytics is the real star of the show- giving unfettered access to the ins and outs of our daily business, i would not be able to survive at work without Analytics reporting within Singlecomm

**What do you dislike about Singlecomm?**

Speed at which new features are added to the platform.

**What problems is Singlecomm solving and how is that benefiting you?**

End to end telephony provider for our center. They provide the scripting tools and a solid CRM which meets our needs. Analytics by Singlecomm drives the reporting at our center.

  ### 2. Glitch City

**Rating:** 2.5/5.0 stars

**Reviewed by:** dennis f. | Sales And Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 14, 2022

**What do you like best about Singlecomm?**

Everything is together no switching screens and it is user friendly

**What do you dislike about Singlecomm?**

To often a call echos, to often a call gets delayed feed back

**Recommendations to others considering Singlecomm:**

See if you can get a 30 day or even a weeks trial

**What problems is Singlecomm solving and how is that benefiting you?**

Only using one screen , combined sales with phone

  ### 3. Great overall!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Evie J. | Etsy Shop Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 31, 2021

**What do you like best about Singlecomm?**

Easy to navigate software with time logs, call records, and various settings for being in different projects at work.I like that customers can leave a review

**What do you dislike about Singlecomm?**

Sometimes there are glitches (not frequently at all). I've experienced two agents answering the same call, audio issues, and getting stuck in disposition.

**What problems is Singlecomm solving and how is that benefiting you?**

Swiftly answering customer inquiries via phone call, getting customer feedback, managing time in calls and disposition, and having a database of prior calls


## Singlecomm Discussions
  - [What is Singlecomm used for?](https://www.g2.com/discussions/what-is-singlecomm-used-for)

- [View Singlecomm pricing details and edition comparison](https://www.g2.com/products/singlecomm/reviews/singlecomm-review-3085907?section=pricing&secure%5Bexpires_at%5D=2026-05-07+02%3A12%3A23+-0500&secure%5Bsession_id%5D=2b2b40d7-96fa-47bf-8277-c23b7b60456c&secure%5Btoken%5D=9cfa0e9b7909759bac3e6e7619e5056a9a45db618935c2cec4dbbe6c7aa0471c&format=llm_user)

## Singlecomm Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

## Top Singlecomm Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,449 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (586 reviews)