The platform is relatively easy to navigate when you get used to it. The Outlook add-in makes adding correspondence easy and efficient. We have only just setup our complaints module, but so far it appears to work well, and is flexible enough to cater to our complaint management needs. Review collected by and hosted on G2.com.

Not being able to respond to individual stakeholders/complainants directly from the platform is something which we think needs attention. It means there's an extra step needed by our staff to record this correspondence in Simply Stakeholders, and it would be far more seamless if this was addressed.

We received a lot of support from the Simply Stakeholders support team when setting up our complaints system, however we had some challenges with a bug which was causing the workflows to not trigger correctly. It took some time to resolve the issue, but once the bug was eventually fixed, the system worked well. Review collected by and hosted on G2.com.