I love Sierra's automated customer support because it resolves customer issues 24/7 without any human assistance and answers every problem very carefully. Additionally, it is most beneficial for omnichannel delivery as it is available across all mediums like voice calls, emails, and chat at once. I also liked that all mediums work well and are easy to use. Review collected by and hosted on G2.com.

I think new features should be added and bugs need to be fixed. If the software is made more user-friendly, the user experience could be better. The charges should also be a bit lower. Review collected by and hosted on G2.com.