G2

Deena Z.

Chief Customer Officer

Small-Business (50 or fewer emp.)

9/8/2022

"Perfect for customer marketing activities"

5/5

What do you like best about ShoutOut?

I love that ShoutOut feels designed for the lay-person end user, not a video production professional. Nothing is hard to do in the app. It truly is one of the secret weapons in our marketing toolkit. The back end is easy to navigate and the features you need are all there, plus lots of features you want. The flow for setting up a video template has a "wizard" that leads you through creation end to end. I personally love selecting the background music from the vast in-app library, and designing the video intros and outros. Basically, I love that ShoutOut makes me feel like I'm creating something that looks professional, even when I'm not a skilled video person. The customer experience is equally fine tuned. Share a link, customer records, video is social/marketing/sales ready in less than a minute. Review collected by and hosted on G2.com.

What do you dislike about ShoutOut?

The only dislike I have is the video trimming requirement. I understand it's to clean up the "top and tail" of the video, but I find it's sometimes an extra (albeit quick!) step that I don't need. Review collected by and hosted on G2.com.

What problems is ShoutOut solving and how is that benefiting you?

ShoutOut helps me quickly and easily source customer testimonial and sales reference videos. These videos can be shared to our social channels directly from the ShoutOut admin dashboard. We also use ShoutOut to onboard new clients to our business by sending each new client a personalized welcome video from the team. The process is so quick and the impact is always a wow factor. We also used ShoutOut to capture category finalist interviews for our recent customer awards program. <-- This was amazing on LinkedIn and got us a ton of traction because the short, social-ready videos are so consumable! Review collected by and hosted on G2.com.