MR Marissa R. Mid-Market (51-1000 emp.) 7/24/2020 More Options - - [Respond as Shorthand](https://www.g2.com/survey_responses/shorthand-review-4314660/official_response/new) "Elegant interface, easy to use, and excellent customer support" 5/5 What do you like best about Shorthand? For ease in creating custom multimedia storytelling experiences, Shorthand is the way to go. Their templates allow for elegant and simple stories that any novice could quickly master creating, as well as the option for more technically nuanced approaches to create slick and professional designs. But what has been as impressive as their platform is their customer support. They are always quick, efficient, and treat me and my team with personal professionalism that is often lacking from tech companies. Our early missteps received kind understanding and the support team immediately took the time to adjust things on the back end for us. I definitely recommend Shorthand, particularly for other cultural heritage institutions, like ours. Review collected by and hosted on G2.com. What do you dislike about Shorthand? We are very satisfied with Shorthand. One point our users mention is that they miss breadcrumbs that would easily direct them back to the previous story they were in when advancing through linked stories (rather than having to click back to the original tab). Review collected by and hosted on G2.com. What problems is Shorthand solving and how is that benefiting you? Shorthand has provided us with an easy way to take our exhibition content and scholarly research and pair them with digitized cultural heritage collections to create engaging online stories for our the public. Review collected by and hosted on G2.com. Show More Rating Updated (1/24/2022) Current UserValidated ReviewerSource: Organic See what 125 reviewers think of Shorthand 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/shorthand/reviews)