![Magdalena B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Magdalena B.")
MB

Magdalena B.

Mid-Market (51-1000 emp.)

2/14/2023

"Very important tool in our bussines"

5/5

What do you like best about SessionStack?

I like SessionStack for helping me make the right decision in my job. I'm UX Designer, and I need to have a solid foundation for making the right design decisions. This tool is beneficial to me because I can see with my own eyes what users of my product do with it. I can quickly check what operation system, browser, and browser version they use. Also, I can find recordings with errors and check what went wrong. Review collected by and hosted on G2.com.

What do you dislike about SessionStack?

I really dislike this new tab - "Segments", I'm still very confused by it, and I can't figure it out (I miss the old version). Sometimes I forget to turn off the recording, and then, after just a few days - the recording limit is reached. I would really appreciate, for example, an email that says - "You are almost out of the recording limit." Review collected by and hosted on G2.com.

What problems is SessionStack solving and how is that benefiting you?

SessionStack is helping me with keeping things under control. When I release a new feature to my product, I carefully watch how my users deal with it. I can't imagine that I cannot see how they are using our product. Review collected by and hosted on G2.com.

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Response from Alexander Zlatkov of SessionStack

[Editedit](https://www.g2.com/survey_responses/sessionstack-review-7710173/official_response/edit)

Thanks for your review and feedback, Magdalena!

Regarding the segments:

We'll be happy to schedule a quick training session where our team can show you how to use our segments to receive quick answers to your queries. Our analytics and user feedback shows that the segments have drastically reduced the time needed by our users to find what they're looking for. We'll reach out about this.

Recording limit notification:

This is something we already have in place. Our guess is that for some reason it's disabled for you. Let us check that and we'll follow up.

Best,

Alex

Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: Seller invite (Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.)

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