# SessionStack Reviews **Vendor:** SessionStack **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About SessionStack What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default ## SessionStack Reviews ### 1. it was amazing experience and made my job super easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nistha S. | Front of House Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SessionStack?** i loved the user friendly feature of it and how it is very easy to use for anyone and everyone **What do you dislike about SessionStack?** i believe the visual presentation of sessionstack can be a little better **What problems is SessionStack solving and how is that benefiting you?** essionStack is a powerful tool that addresses the critical challenge of understanding user behavior and troubleshooting issues in real-time. By providing session replay, error tracking, and performance monitoring, SessionStack allows teams to visualize exactly what users experience, making it easy to identify and resolve issues without the guesswork. For developers and customer support teams, this means faster resolution of bugs and a significant reduction in back-and-forth communication with users. Instead of relying on vague descriptions, you can see the problem firsthand. This leads to better user experience, improved customer satisfaction, and ultimately, a more efficient workflow. In short, SessionStack is invaluable for enhancing product quality and ensuring a seamless user experience. ### 2. A simple experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed-Mudassir A. | Social Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SessionStack?** It was a comprehensive solution that allowed me to improve my shopify website. **What do you dislike about SessionStack?** Nothing to add - it was a great solution for me **What problems is SessionStack solving and how is that benefiting you?** it was giving me valuable insights to show where i was losing customers and how to improve it. ### 3. The perfect insights given **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SessionStack?** I love the customer support! it is so hard to sometimes understand what customers are getting at, yet SessionStack helps so much **What do you dislike about SessionStack?** It feels quite hard to find specific sessions for users **What problems is SessionStack solving and how is that benefiting you?** It gives me deeper insights than other analytics tools, which allows me to reach deeper levels and improve more ### 4. Love using this tool, can be temperamental at times but overall good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about SessionStack?** The extraction , no actual digging required **What do you dislike about SessionStack?** The software can be laggy/slow sometimes **What problems is SessionStack solving and how is that benefiting you?** Not being experiences in alot of analytical platforms is a challenge. But having it all accesible to me is super easy ### 5. Excelence experience **Rating:** 4.0/5.0 stars **Reviewed by:** Paweł S. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about SessionStack?** Overall, SessionStack is a powerful tool for our UX designers and UX researchers and can help them streamline the debugging process and improve the quality of our platform. SessionStack solves our significant problem of tracking user behavior and recording video with content embedded inside an iframe. Not all of the comparative tools can do it properly. It is also easy to send specific customer parameters to SessionStack that help us filter particular segments. **What do you dislike about SessionStack?** From an administrative perspective, SessionStack could be better. I do not have direct access to my payment history and generated invoices. I need to ask their Support team by email to send me a new invoice each month after payment. Automating generation invoices should be a standard nowadays. **What problems is SessionStack solving and how is that benefiting you?** SessionStack solves our significant problem of tracking user behavior and recording video with content embedded inside an iframe. Not all of the comparative tools can do it properly. ### 6. Professional UX and design research **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SessionStack?** Our visitors are often pretty picky when it comes to design quality, thus an improperly designed website may get them disengaged and cause them to leave as a result. With the help of SessionStack, we are able to increase conversion rates, decrease bounce rates, and receive unbiased feedback on the UX from our actual users. **What do you dislike about SessionStack?** The platform comes with a default data retention period of 30 days, which is quite short for us. Unfortunately there is no public pricing for a longer retention period on their website... **What problems is SessionStack solving and how is that benefiting you?** SessionStack captures all interactions of our visitors with our website, including user annoyance signals such as rage clicks, which is when someone repeatedly clicks on certain elements of our website. It can also identify when our users leave our website, which allows us to take the necessary precautions to prevent that in the future. ### 7. Great product and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about SessionStack?** SessionStack fulfills our needs for session recording/replay and cobrowsing. For co-browsing, we have not encountered latency problems that we have seen in other products. Their support team is responsive and takes care of issues we encounter quickly. They are always willing to work with us to find solutions and ensure we are successful. We have overrun our sessions in the past, and they have worked with us to get those bumped up quickly so we can continue to see how our customers are using our application. They have found solutions to help record sessions on our mobile app that I thought for sure they wouldn't be able to get in place. They were able to add functionality very quickly, which was impressive. All in all SessionStack works great for us. **What do you dislike about SessionStack?** SessionStack really fits the business case that we need it to fill. The interface could use a refresher but that really isn't a problem (just a nitpick). All in all it is functional and just works. **What problems is SessionStack solving and how is that benefiting you?** SessionStack allows us to record our customer's sessions when using our application. We use this information to resolve issues our customers encounter and to help us see how our customers use our application. Our customer support team also uses the co-browse functionality to help guide customers in using the application real-time. We can annotate on the customers screen to show where to go in the application and highlight areas of importance while on customer service calls. ### 8. Phenomenal - Stand Out Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Patch E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SessionStack?** When I reach out to SessionStack, I hear back from a real, live human being who remembers me. I have made suggestions for features, and they have consulted with their team about including them on the roadmap or let me know that the feature is on the roadmap. **What do you dislike about SessionStack?** I don't really see downsides right now. There are certain features which I would like built out - and I've shared this with the team. I guess, faster development with their existing roadmap. It's a very powerful tool - I'd like to see their upcoming features in action. **What problems is SessionStack solving and how is that benefiting you?** We are able to track any issues that members have with our site and identify what issues seem to be patterned. I am also able to easily create "saved segments" that I check daily to see if there are any specific known issues still arising. ### 9. Essential Customer Success Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | CCO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about SessionStack?** SessionStack replays provide amazing transparency for looking into issues the customers have had. I don't know what my team would do without it. Additionally, real-time reviews of current sessions allow the team to solve problems on the fly. This is a tool the whole team uses all day and every day. **What do you dislike about SessionStack?** The company is based in Europe, so sometimes that makes contact timing in the afternoon more difficult if we need support, but they have generally been very responsive. SessionStack is still maturing in some ways--for example, some of the controls could be made a bit more automatic in the future--but overall this is an essential tool for us. **What problems is SessionStack solving and how is that benefiting you?** We use it for customer support, finding customer issues when a ticket is received by email, and viewing user issues on the fly. Additionally, we hope to start using it to automatically start finding customer friction points (dead clicks, rage clicks, etc.). **Official Response from Stan Padarev:** > Hi Nick, Thank you so much for your review! We're delighted to hear that you are making good use of our platform. I wanted to inform you that we plan to hire support officers based in the US to better serve you and our other customers from the region. I'll be also passing on your thoughts regarding the automatisation of the controls to our product team. It's a great honour for us to have loyal customers like you! Thank you! Stan ### 10. The ultimate aid for UX designers **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio B. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SessionStack?** With SessionStack you may not only identify all your users' inactions, but you can also see what they appear to like. The platform contains a highly developed session replay engine, which gives you a significant advantage by displaying users' behavior data that can help you sustain a higher-converting customer experience in the long run. **What do you dislike about SessionStack?** Individual session recordings take time to watch, and there is no assurance that every video will yield useful information. **What problems is SessionStack solving and how is that benefiting you?** SessionStack enables us to ask questions and receive genuine answers. For example, we constantly pondered why a particular item was not usually purchased. We had some thoughts, but we couldn't make any solid assumptions about them. Instead of tapping into the dark, we now playback live session recordings of our target audience and learn a lot! - [View SessionStack pricing details and edition comparison](https://www.g2.com/products/sessionstack/reviews/sessionstack-review-7710173?section=pricing&secure%5Bexpires_at%5D=2026-05-18+05%3A12%3A29+-0500&secure%5Bsession_id%5D=31026214-2c32-4924-b476-f5bf4cdf6ef2&secure%5Btoken%5D=162ab685034cbe57ce84d6af725b0f02fd40bbb1597787c0298d6be35c26d20a&format=llm_user) ## SessionStack Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **A/B Testing ** - Error and Bug Tracking - Data Analysis **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Summarization **Agentic AI - Session Replay** - Cross-system Integration ## Top SessionStack Alternatives - [Hotjar](https://www.g2.com/products/hotjar/reviews) - 4.3/5.0 (329 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,330 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,029 reviews)