![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/8/2024 More Options - "An ITIL/Azure Expert - MSP aligned ITSM system with rich functionality. Proved." 5/5 What do you like best about ServiceTeam ITSM? It's full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It's easy system to implement, configure and use and due to the PowerPlatform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements. ServiceTeam was also integral to our business attaining ISO 20000-1 and AE-MSP - which is Microsoft's highest partner level for an Azure MSP. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? We went in at a V1.0 product so there were bound to be some areas that needed additional development, but we've seen the product develop into it's V2.0 guise, and it's by far the best ITSM I've used in my 30 years of running support departments. Like with any product implementation, I'd advise using a PM or business analyst within your business, to nail down the requirements , policies/procedures and timeline. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? we went from a basic ticket system with no framework. It was basically a ticket against a client, with some comments of what we did to fix the issue. No actual value or proactive and usable information. Reporting was purely some basic CSV extracts. from this to ServiceTeam -a structured and detailed ITSM which enabled us to gain more business intelligence around our support. We could see incoming SLA breaches, fix problems using knowledge base information, run a structured and controlled change control process, align tickets directly to services and Ci's held within the cmdb, automate multiple tasks as tickets - prompting engineers to carry out updates to client estates, Structured service requests for clients - directed to the correct team, BI case and service delivery management reports etc. it also solved the issue of us continuing to be ISO 20000-1 accreditted, but also without it, we would not have completed AE-MSP Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-9400850/official_response/edit) Thank you for your feedback. All feedback is given to our product team for review. Rating Updated (3/20/2024) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 18 reviewers think of ServiceTeam ITSM 3.9 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/serviceteam-itsm/reviews)