It's full integration to the Microsoft stack and ability to connect to many other third party solutions such as Solarwinds. It had all the features (and more) required to run an extensive support desk servicing both clients and internal staff. It's easy system to implement, configure and use and due to the PowerPlatform environment, the support team have the capability to enhance and adjust features to the way they work. In addition, working with Provance is a great partnership. They listen and respond to your requirements, both for BAU support and feature requirements.

ServiceTeam was also integral to our business attaining ISO 20000-1 and AE-MSP - which is Microsoft's highest partner level for an Azure MSP. Review collected by and hosted on G2.com.

We went in at a V1.0 product so there were bound to be some areas that needed additional development, but we've seen the product develop into its V2.0 guise, and it's by far the best ITSM I've used in my 30 years of running support departments.

Like with any product implementation, I'd advise using a PM or business analyst within your business, to nail down the requirements, policies/procedures and timeline. Review collected by and hosted on G2.com.