G2

Evgeniy D.

Senior Solution Architect Microsoft

Mid-Market (51-1000 emp.)

3/1/2024

"Great ITSM combined with the Power of the Power Platform"

5/5

What do you like best about ServiceTeam ITSM?

ITSM Service Team is built on top of the Microsoft Power Platform which opens a whole world of integrations and functionalities within the Microsoft ecosystem but also with 3rd Party applications which can be integrated via Azure, Power Automate etc. I have worked with different ITSM solutions from Provance and so with the latest ITSM Service Team. One of the best parts of their applications is the possibility to customize and adapt it to our needs, even though it is already feature-packed out-of-the-box. Still great to have the freedom to customize. The support from Provance as a developer/publisher has been exceptional. They also bring some stuff to the table that MS doesn't offer, like an Azure DevOps integration to Service Team (which as mentioned is Power Platform..). Any company that has partners or internal resources which are confident in D365 CE / Power Platform should be able to install, configure and use Service Team. I'd recommend it anytime. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

It is a growing and evolving product with continuous improvements, updates, and new features. Any software has its ups and downs. Being built upon a Microsoft framework/core brings its benefits but also disadvantages, specifically core MS functionalities that are being introduced and deprecated all the time. But Provance keeps the updates/patches coming. Review collected by and hosted on G2.com.

What problems is ServiceTeam ITSM solving and how is that benefiting you?

ITIL processes that are following the proper steps as they are supposed to be in a good ITSM application. Straightforward Incident Management and Request Fulfillment. Combined with ITAM directly integrated into the Ticketing processes. Easy Team and Agent Management with the help of the MS Power Platform core functionalities which include great features like a native M365 integration (mail tracking, outlook-sync etc.). It's the single-point-of-truth for the Service Desk and the whole Support Team, the Client and the User Management. Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM

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Thank you Evgeniy for your feedback. We really appreciate it. Thanks for sharing your experiences, in particular with regard to working with our product and support teams.