JJ

jo j.

Mid-Market (51-1000 emp.)

1/25/2024

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"Has potential, hoping v2 addresses issues with Kbase"

3.5/5

What do you like best about ServiceTeam ITSM?

Ease of configuration, leveraging the features of the PowerPlatform

Support team are great and really spend time helping to guide through issues

Useability is intuitive (esp compared to our previous ITSM Tool) Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

Knowledge Management / Kbase needs serious work, appreciate why Provance made a uturn to develop their own as opposed to using MS Knowledge Management but in its current form it just lets the product down. Looking forward to Professional V2 or hot-fixes to address the flaws

Lack of issues once escalated out of Provance Support Review collected by and hosted on G2.com.

What problems is ServiceTeam ITSM solving and how is that benefiting you?

Streamline ticket flow, service catalogue presentation to aid collating real useful info on how our clients are using our support service Review collected by and hosted on G2.com.

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Response from Jill Moore of ServiceTeam ITSM

[Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-9156869/official_response/edit)

Thank you Jo for your feedback. We really appreciate it. All product feedback is given to our product development team for review. So, thanks for sharing your experiences with regard to ticketing, knowledge base, and overall usability of ServiceTeam ITSM. As you are aware our support and product teams are working hard to address these items for you.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 18 reviewers think of ServiceTeam ITSM

3.9 out of 5 · Verified reviews from real users

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