![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/5/2025 More Options - "Intuitive interface and strong integration, weaknesses in the customer portal" 3.5/5 What do you like best about ServiceTeam ITSM? The intuitive user interface is extremely helpful in daily use. We particularly appreciate the seamless integration into our Microsoft D365 environment. The centralized data management for CRM and ITSM is another advantage. The dedicated team responds to our feature requests, and the support reacts quickly. For our implementation project, we also required very little external service. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? ServiceTeam ITSM uses the functionalities of Microsoft. When Microsoft marks certain functions as deprecated or removes them, they are subsequently also missing in ITSM. This shows that the shared Microsoft platform does not only bring advantages. The portal application for customers is currently not particularly convincing, but it is supposed to be re-released with the next version on a new technology. During the project, we found the multitude of configuration options more of a disadvantage. We often spent more time finding the right way than on the actual implementation. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? The customer support serves several thousand customers and processes about 7000 tickets per month. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-11915064/official_response/edit) Thanks for your feedback, we really appreciate it. I've forwarded your comments to our product and customer success teams. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated See what 18 reviewers think of ServiceTeam ITSM 3.9 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/serviceteam-itsm/reviews)