![Daniel E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E.") DE Daniel E. Senior Consultant Small-Business (50 or fewer emp.) 11/12/2024 More Options - "Consulting Administrator of ServiceTeam" 4/5 What do you like best about ServiceTeam ITSM? My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to cintinuously improve the product. Review collected by and hosted on G2.com. What do you dislike about ServiceTeam ITSM? The support portal for ServiceTeam is definitely an area of growth for ServiceTeam. While the CRM-based application is robust in its features and flexibility, we have found that this flexibility does not extend to the Portal. While some of this is based on the Microsoft Power Paged infrastructure, I believe there is still work to be done with regards to the Portal to bring the product to the next level. Review collected by and hosted on G2.com. What problems is ServiceTeam ITSM solving and how is that benefiting you? ServiceTeam allows us to organize and manage requests from customers around the world in a variety of industries. ServiceTeam streamlines our helpdesk operations and ensures that the right support team gets the information they need to support our Clients. Review collected by and hosted on G2.com. Show More Response from Jill Moore of ServiceTeam ITSM [Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10494344/official_response/edit) Thanks Daniel for your feedback. I'll forward your comments on to our team. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 18 reviewers think of ServiceTeam ITSM 3.9 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/serviceteam-itsm/reviews)