My favorite thing about ServiceTeam has been their compassionate support team that is the backbone of their product. Through our relationship with ServiceTeam, there have been times where our needs have exceeded the original capability of the product. In these events, the ServiceTeam development and support teams have gone out of their way to ensure that my team has what they need, by expanding the functionality of ServiceTeam and seeking to continuously improve the product. Review collected by and hosted on G2.com.

The support portal for ServiceTeam is definitely an area of growth for ServiceTeam. While the CRM-based application is robust in its features and flexibility, we have found that this flexibility does not extend to the Portal. While some of this is based on the Microsoft Power Paged infrastructure, I believe there is still work to be done with regards to the Portal to bring the product to the next level. Review collected by and hosted on G2.com.