G2

Erick Vincent Steve G.

IT Support I

Mid-Market (51-1000 emp.)

11/4/2024

"Efficient and User-Friendly IT Service Management Solution"

4/5

What do you like best about ServiceTeam ITSM?

The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

It can be challenging for companies that aren't fully within the Microsoft ecosystem. But without that, the implementation is super easy. Review collected by and hosted on G2.com.

What problems is ServiceTeam ITSM solving and how is that benefiting you?

ServiceTeam ITSM has helped us solve issues in IT alerting, help desk, and service desk management by centralizing all the events and requests in a unified platform. Now we can report critical incidents in a faster way. The help desk and service desk areas are intuitive and make it easy to track all the requests. Review collected by and hosted on G2.com.

Response from Jill Moore of ServiceTeam ITSM

edit

Thank you Erick for your feedback. Your comments are greatly appreciated. We'll forward your feedback to our product team.