![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.")
EG

Erick Vincent Steve G.

IT Support I

Mid-Market (51-1000 emp.)

11/4/2024

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"Efficient and User-Friendly IT Service Management Solution"

4/5

What do you like best about ServiceTeam ITSM?

The best thing about ServiceTeam ITSM is its integration with Microsoft Power Platform, which makes creating detailed reports and custom automations easy. The interface is super intuitive and very human. Review collected by and hosted on G2.com.

What do you dislike about ServiceTeam ITSM?

It can be challeging for companies that arent fully winthin the microsoft ecosystem. But without that the implementation is supereasy. Review collected by and hosted on G2.com.

What problems is ServiceTeam ITSM solving and how is that benefiting you?

ServiceTeam ITSM has helped us solve issues in IT alerting, help desk and service desk management by centralizing all the events and request in a unified platform. Now we can report to critical incidents in a faster way. The helpdesl amd service desk areas are intuitive and easy to track all the requests. Review collected by and hosted on G2.com.

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Response from Jill Moore of ServiceTeam ITSM

[Editedit](https://www.g2.com/survey_responses/serviceteam-itsm-review-10452986/official_response/edit)

Thank you Erick for your feedback. Your comments are greatly appreciated. We'll forward your feedback to our product team.

Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite

See what 18 reviewers think of ServiceTeam ITSM

3.9 out of 5 · Verified reviews from real users

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