AJ

Adam J.

Senior Manager of Customer Experience

Mid-Market (51-1000 emp.)

6/22/2026

"ServiceSkills Strengthened Our Soft Skills and Boosted CSAT Above 97%"

5/5

What do you like best about ServiceSkills?

It has integrated well with our branding. The team at ServiceSkills has partnered closely with us to identify what’s most important for our staff to focus on and develop. The resources are relevant and have strengthened our team’s soft skills, which has directly resulted in an increased CSAT rating of over 97%. Review collected by and hosted on G2.com.

What do you dislike about ServiceSkills?

At one point, we felt we had reached the maximum value we needed from ServiceSkills because we weren’t bringing on new candidates. However, through our partnership, they added additional modules, including leadership modules, and it was helpful for our staff to go back and revisit some of the earlier modules where they needed a bit of refinement. Review collected by and hosted on G2.com.

What problems is ServiceSkills solving and how is that benefiting you?

We have employees who are very tenured in their roles, and some of the soft skills or newer customer experience techniques weren’t connecting well. ServiceSkills has made the learning more tangible by giving our employees a way to see and interact with these techniques, understand different approaches to handling escalations, and feel better equipped to recognize what works and what doesn’t. Review collected by and hosted on G2.com.

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4.8 out of 5 · Verified reviews from real users

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